Associate Director Digital Workplace and IT Operations

• Oversee the ITSM framework and ensure alignment with ITIL best practices
• Lead global IT Service Desk operations to provide high-quality, responsive support for all end users
• Lead site IT operations to ensure consistent end-user experience across offices and manufacturing locations
• Manage and optimize the Microsoft 365 platform
• Oversee Azure Virtual Desktop and Cloud PC operations for remote and hybrid workforce enablement
• Manage the enterprise MDM platform to ensure secure and compliant use of mobile devices
• Oversee configuration management, software distribution, and patch deployment across all endpoints using SCCM
• Oversee management of global printing environments
• Ensure reliable AV/VC systems for conference rooms and hybrid collaboration environments

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 10+ years of progressive IT experience, including at least 5 years in a leadership capacity managing global IT operations and digital workplace environments
• Proven success leading enterprise-scale ITSM and Service Desk transformations, with oversight of outsourced global Service Desk functions
• Minimum 2+ years of experience managing ServiceNow or equivalent ITSM platforms
• Demonstrated success in implementing and managing enterprise MDM, SCCM, AVD, and O365 environments
• Extensive background in managing and securing IT environments within public cloud platforms (Azure preferred)
• Strong record of delivering technology-driven improvements in user satisfaction, cost efficiency, and service performance
• Ability to resolve complex technical and business challenges in a fact-based, results-oriented manner while maintaining strong stakeholder relationships
• Excellent communication, leadership, and negotiation skills with demonstrated cross-functional collaboration
• Proven capability managing multiple on-site, off-site, and vendor-sourced service teams
• Experience in vendor management, including contract negotiations, performance governance, and relationship oversight
• Flexibility to work outside standard business hours, including weekends, nights, and holidays as required

Relevant certifications (e.g., ITIL Foundation, Microsoft 365 Certified, or Azure Administrator Associate) are a plus

• comprehensive and competitive range of benefits
• generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
• benefits on day 1
• free onsite gym
• onsite cafeteria
• HQ region voted 'best place to live' by USA Today
• uncapped sales commissions