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Associate Director Digital Workplace and IT Operations

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Avanos

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Location:
United States

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Associate Director of Digital Workplace and IT Operations is responsible for driving the strategy, execution, and continuous improvement of Avanos’s digital workplace ecosystem. This role ensures the delivery of modern, reliable, and secure end-user technology services that enhance employee productivity and collaboration across global offices and manufacturing locations. This position plays a key role in Avanos’s digital transformation by enabling seamless user experiences and supporting cloud-first workplace strategies.

Job Responsibility:

  • Oversee the ITSM framework and ensure alignment with ITIL best practices
  • Lead global IT Service Desk operations
  • Lead site IT operations to ensure consistent end-user experience across offices and manufacturing locations
  • Manage and optimize the Microsoft 365 platform
  • Oversee Azure Virtual Desktop and Cloud PC operations
  • Manage the enterprise MDM platform
  • Oversee configuration management, software distribution, and patch deployment across all endpoints using SCCM
  • Oversee management of global printing environments
  • Ensure reliable AV/VC systems for conference rooms and hybrid collaboration environments

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field
  • 10-15 years of progressive IT experience
  • At least 5 years in a leadership capacity managing global IT operations and digital workplace environments
  • Proven success leading enterprise-scale ITSM and Service Desk transformations
  • Minimum 2+ years of experience managing ServiceNow or equivalent ITSM platforms
  • Demonstrated success in implementing and managing enterprise MDM, SCCM, AVD, and O365 environments
  • Extensive background in managing and securing IT environments within public cloud platforms (Azure preferred)
  • Strong record of delivering technology-driven improvements in user satisfaction, cost efficiency, and service performance
  • Ability to resolve complex technical and business challenges
  • Excellent communication, leadership, and negotiation skills
  • Proven capability managing multiple on-site, off-site, and vendor-sourced service teams
  • Experience in vendor management
  • Flexibility to work outside standard business hours, including weekends, nights, and holidays as required
  • Relevant certifications (e.g., ITIL Foundation, Microsoft 365 Certified, or Azure Administrator Associate) are a plus

Nice to have:

Relevant certifications (e.g., ITIL Foundation, Microsoft 365 Certified, or Azure Administrator Associate) are a plus

What we offer:
  • Comprehensive and competitive range of benefits
  • Health care benefits
  • Retirement plans
  • Work/life benefits
  • Generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting
  • Benefits on day 1
  • Free onsite gym
  • Onsite cafeteria
  • Uncapped sales commissions

Additional Information:

Job Posted:
December 23, 2025

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