Associate Director, Digital Product Management Job at Exact Sciences (Madison)

Job Description

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). This position is responsible for defining the roadmap and driving delivery of all experiences and journeys within a Value Stream. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. This position manages a group of customer-centric, channel-agnostic Product Managers and/or Business Analysts.

Job Responsibility

Be the lead “voice of the Journey” for 2+ Journeys for all outside stakeholders
Lead collaboration with delivery teams, Experience Business Leads, and the Value Management team to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting
Lead defining and tracking KPIs based on Journey OKRs to garner actionable insights
Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables
Lead Journey-level experience and technical discovery for 2+ Journeys with support from business partners, experience design, research, and delivery teams
Works with Experience Business Lead to adjust scope and roadmap – empowered to make final prioritization decisions for 2+ Journeys
Lead definition of Epics, User Stories, acceptance criteria for 2+ Journeys – and ensure they are understood by delivery team
Lead grooming and prioritizing backlogs for 2+ Journeys to ensure work is in line with Experience strategy and OKRs
Review work completed by the squad, provide feedback, and accept work, as applicable
Understand and help coordinate inter-delivery team and external dependencies, as applicable
Supports the team in feature demos for stakeholders
provides product expertise, peer training, and consultation where necessary
Recruit, inspire, mentor, and manage a group of customer-centric Product Managers and Business Analysts
Consistent demonstration of exceptional leadership qualities
Effectively manage, support, and guide your team
Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
Support and comply with the company’s Quality Management System policies and procedures
Maintain regular and reliable attendance
Ability to act with an inclusion mindset and model these behaviors for the organization
Ability to work designated schedule

Requirements

Bachelor’s degree in Life Sciences, Engineering, Marketing, Business, Finance, or related field of study
or High School Degree/General Education Diploma and 7 years of relevant experience as outlined in the essential duties in lieu of Bachelor’s degree
7+ years of experience working as a Product Manager, with at least 3 years in the digital domain using Agile / Scrum / Kanban methodologies
Extensive experience leading cross-functional teams to deliver products/services
Extensive experience applying techniques and methods of modern product management, product discovery, and product delivery – along with expertise with product management platforms and tools
Extensive experience facilitating the development of product vision, strategic roadmaps, and go-to-market strategy for services and products as part of a broader end-to-end user experience
Expert problem-solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data, and industry trends
Expert business analysis skills
including, but not limited to, process and user flow definition and business KPIs
Extensive experience translating complex user, business, operational, and technical requirements into clear epics, features, stories, and acceptance criteria
Experience with A/B testing, user testing, user interviews, and conversions funnels
Experience in relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning
Extensive experience engaging with engineers, designers, researchers, SMEs, and company leaders in a constructive and collaborative relationship where you can both learn and influence
Strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority
Excellent written and verbal communication skills, with the ability to agilely adapt to the respective audience (team member to senior leadership)
Strong organizational and time management skills with a proactive and logical approach to workload and ability to work both independently and within a team
Authorization to work in the United States without sponsorship

Nice to have

Experience recruiting, coordinating, developing, and managing a team of Product Managers and/or Business Analysts
Experience in healthcare, wellness, or digital health
Experience with service design and operations
Understanding of user experience and human centered design
Experience in digital analytics tools such as Piwik Analytics, Tableau, Google Analytics, etc., A/B testing tools such as AB Tasty, Optimizely, MoEngage, etc., and/or design tools such as Adobe XD, Figma, Sketch, etc.

What we offer

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
a retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage
bonus eligible

Exact Sciences - All Job Offers

Select Country

Associate Director, Digital Product Management

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Associate Director, Digital Product Management

Director Digital Human Resources - Digital HR and Associate Experience

Senior Director, Product Management

Senior Director, Product Management - Consumer Developer Experience

Sr. Director, Product Management - Small Business Experiences & Capabilities

Associate Director, Digital & Technology - Home Care

Associate Director, R&D Product Development, Wellbeing Collective

Creative Director / Associate Creative Director

Principal Associate, Associate Creative Director — Brand Creative

Our AI answers in your language