Associate Director, Digital Product Management

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). This position is responsible for defining the roadmap and driving delivery of all experiences and journeys within a Value Stream. In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position ensures that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. This position manages a group of customer-centric, channel-agnostic Product Managers and/or Business Analysts.