Associate Director, Customer Service Job at Baxter (Deerfield)

UCAN Associate Director, Customer Service

Lead and manage a diverse team across the UCAN region, disciplines and business ...

Location

United States , Deerfield

Salary:

128000.00 - 176000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bachelor's degree
5-7 years of customer service leadership experience, preferably in the life science, medical or healthcare industry
Proven ability to thrive in a matrix environment, leveraging ambiguity to drive innovation, collaboration, and results
Excellent business and financial (i.e., budget and P&L) acumen
Proficient in customer relationship management software (e.g., Sales Force), contact center software (e.g., Genesys, Five9, Avaya), and ERP software (e.g., JDE, SAP)
Proven track record of improving customer satisfaction and employee engagement
Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
Excellent communication and interpersonal skills
Experience with Lean processing methodology, Six Sigma, or other process improvement frameworks.
Ability to work in a fast-paced environment and handle multiple priorities

Job Responsibility

Lead and manage a diverse team across the UCAN region, disciplines and business segments.
Thrive in a matrix environment, leveraging ambiguity to drive innovation, collaboration, and results.
Conduct regular performance reviews and provide constructive feedback
Identify, develop, and deploy 1-3 year strategies to achieve business objectives
Analyze customer and employee feedback and metrics to identify areas for improvement and develop corrective action plans.
Collaborate with senior leadership and cross-functional stakeholders to align customer service goals and overall business strategy
Identify opportunities to improve metrics (e.g., adherence, service levels, self-service utilization, productivity)
Develop and manage the department's budget(s), track and monitor expenses
Communicate effectively with team members, internal and external stakeholders, to resolve customer issues and optimize cost
Provide regular reports and updates to Sr. Leadership on customer service performance and trends

What we offer

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave

Fulltime

Associate Director, Customer Optimization & Adoption

This is where your work makes a difference. At Baxter, we believe every person—r...

Location

United States

Salary:

160000.00 - 220000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

5+ years of experience in healthcare technology implementation or related healthcare fields
Background in healthcare, medical devices, or professional services strongly preferred
Ability to evaluate trade-offs and drive decisions with cross-functional alignment
Comfort operating in a matrixed environment with competing priorities
Strong attention to detail and motivation for high-level problem solving
Experience in fast-paced global environments
Clear, decisive thinking that accelerates team execution
Strong communication, leadership, and relationship-building skills

Job Responsibility

Developing customer success strategies that improve retention, expansion, and overall customer health
Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
Establishing structure and process for new initiatives to prioritize work and eliminate duplication
Providing insight on competitive landscape to guide decision-making and strategic focus
Driving operational efficiencies across the Customer Optimization and Adoption team
Building strong internal partnerships that foster collaboration and effective communication
Creating and executing best-practice frameworks and playbooks for customer success
Reporting operational and strategic metrics to Baxter leadership and supporting revenue-driven initiatives

What we offer

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave

Fulltime

Associate Director Customer Experience And Order-to-Cash

The Associate Director will lead regional Customer Service and Customer Experien...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree and 8+ years of experience in customer service, order-to-cash, supply chain, and/or commercial operations within a highly regulated industry (preferably pharma, biotech, medical device or healthcare) with strong customer operations and transformation experience
3+ years of people leadership experience is required, including leading regional or global teams
experience managing large and complex teams is highly desirable
Demonstrated experience driving process improvement, operational excellence, and/or digital transformation initiatives
Full professional proficiency in English and Spanish is required, along with strong communication and executive presentation skills, as this role involves daily interaction with global stakeholders at all levels

Job Responsibility

Lead customer service operations and customer experience initiatives across the LATAM region
Drive customer satisfaction, service reliability, and operational performance
Promote a customer-first, data-driven culture
Act as a role model for Amgen values and leadership behaviors
Lead Customer Service and Customer Experience teams, including leaders and individual contributors
Ensure alignment with global OTC standards, KPIs, governance, and compliance
Partner with Amgen India for analytics, automation, and digital initiatives
Collaborate with Commercial, Supply Chain, Quality, Compliance, Finance, and Technology teams
Utilize platforms such as SAP, Salesforce Service Cloud, Celonis, and UiPath to improve efficiency
Enable proactive issue resolution and process visibility

What we offer

competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Fulltime

Associate Director, Customer Experience UFS

The Associate Director of Customer Experience is a senior leader responsible for...

Location

United States , Hoboken

Salary:

146200.00 - 219400.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

9–10 years of experience in Customer Operations (Supply Chain), Customer Development (Sales), related roles, with a strong track record in direct customer engagement
Experience partnering with senior leaders and cross-functional teams to deliver outcomes
Skilled in storytelling, customer collaboration and strategic thinking
Strong relationship management and team leadership both internally and externally

Job Responsibility

Act as a thought leader, co-creating UFS engagement strategies with Sales, Marketing, and functional partners that anticipate UFS customer needs and drive commercial priorities
Challenge norms and introduce innovative approaches to elevate UFS presence across every touchpoint
Own end-to-end design and delivery of customer engagements, HQ visits, industry forums, and high-profile UFS events ensuring seamless, premium experiences
Craft compelling narratives that position Unilever as the benchmark for partnership excellence
Develop and maintain strong key relationships with top UFS distributors
Work with cross-functional colleagues to drive customer excellence in meeting service targets as measured by the customer (SAMBC)
Develop standardized reporting that understands gaps with customers and evaluate trade-offs to satisfy both Unilever and UFS customers
Implement continuous improvement opportunities that drive value for Unilever and UFS customers
Act as a connector across functions, ensuring alignment and consistency in how Unilever engages customers, and shows up at internal and external events
Influence leaders at all level to ensure everyone is on the same journey and be able to create an impact with UFS customers

What we offer

health insurance (including prescription drug, dental, and vision coverage)
retirement savings benefits
life insurance and disability benefits
parental leave
sick leave
paid vacation and holidays
access to numerous voluntary benefits
bonus eligible
Long-Term Incentive (LTI) eligible

Fulltime

Director, Customer Service Operations

As the Director, Customer Experience for our Luxury Brands, you will manage and ...

Location

United States , Deerfield

Salary:

130000.00 - 190000.00 USD / Year

Therma-Tru

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Communications, Supply Chain, or related field OR High School diploma with 15+ years requisite experience
10+ years of leadership in customer service, contact centers, or luxury service environments
Experience leading remote/hybrid teams and large, high-touch operations
Knowledge of B2B customer service, order fulfillment, and supply chain workflows
Proficient with CRM, EDI, and contact center platforms
Strong analytical, communication, and cross-functional collaboration skills
Willingness to travel and work flex hours as needed

Job Responsibility

Manage and guide all aspects of customer and consumer service delivery for our luxury brand portfolio
Manage a dispersed team of 165+ associates, including 4–8 direct reports, with teams located in the U.S. and Mexico
Foster development and succession planning while promoting an inclusive and engaged service culture
Oversee consumer service (product, warranty, and technical support) and customer service (B2B order entry and fulfillment), ensuring quality and consistency across channels
Maintain strong collaboration with supply chain and distribution operations to optimize order fulfillment and reduce service friction
Monitor KPIs, SLAs, and productivity benchmarks to drive continuous improvement in a fast-paced environment
Build and maintain a luxury-first service mindset that reflects brand expectations across high-touch interactions
Implement service improvements using customer feedback, data insights, and operational trends
Leverage technology, AI, CRM, EDI, and contact center tools to transform workflows, improve efficiency, and enhance user experience
Identify and implement scalable, future-ready solutions that align with evolving customer needs and business strategies

What we offer

Annual bonus plan based on company and individual performance, or a role-based sales incentive plan
Robust health plans
Market-leading 401(k) program with a company contribution
Product discounts
Flexible time off benefits (including half-day summer Fridays per policy)
Inclusive fertility / adoption benefits
Employee Resource Groups

Fulltime

New

Associate Director of Email & SMS Marketing

Location

United States , Raleigh

Salary:

Not provided

TriMark Digital

Expiration Date

Until further notice

Requirements

7+ years of experience in email marketing, SMS marketing, lifecycle marketing, CRM marketing, or a related field
3+ years of experience leading teams or managing direct reports
Strong experience with marketing automation and CRM platforms such as Klaviyo, HubSpot, Salesforce Marketing Cloud, Iterable, Braze, or similar platforms
Deep understanding of customer lifecycle marketing, segmentation, personalization, and automation strategies
Experience developing and executing email and SMS campaigns that drive measurable business outcomes
Strong analytical skills with the ability to interpret performance data and translate insights into action
Experience managing client relationships in an agency, consulting, or client-facing environment
Excellent written, verbal, and presentation communication skills
Strong organizational, project management, and prioritization abilities
Highly collaborative with a commitment to quality, accountability, and continuous improvement

Job Responsibility

Own the strategic vision and direction of Email and SMS marketing programs across the agency’s client portfolio
Develop and oversee sophisticated lifecycle marketing strategies that drive customer acquisition, engagement, retention, loyalty, and revenue growth
Design and optimize full-funnel customer journey frameworks, ensuring seamless communication across every stage of the customer lifecycle
Lead audience segmentation, personalization, automation, and behavioral targeting initiatives to maximize customer value and campaign performance
Identify opportunities to expand channel effectiveness through advanced automation, predictive targeting, dynamic content, and emerging platform capabilities
Establish channel-specific KPIs, measurement frameworks, and reporting standards that align with client business objectives and revenue goals
Partner with clients and internal stakeholders to translate business priorities into scalable lifecycle marketing strategies and execution roadmaps
Drive testing and optimization programs across messaging, creative, cadence, offers, segmentation, and customer journeys to continuously improve performance
Evaluate new technologies, platform enhancements, and industry trends to ensure clients remain at the forefront of Email and SMS marketing innovation
Serve as the agency’s subject matter expert for Email and SMS marketing strategy, providing thought leadership, best practices, and strategic guidance across teams and client engagements

Fulltime

New

Associate Director of Sales

Assists in leading the property’s segmented sales effort (e.g., group, transient...

Location

India , Pune

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major
3 years experience in the sales and marketing or related professional area OR 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major
1 year experience in the sales and marketing or related professional area

Job Responsibility

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction
Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives
Achieves personal booking goals
Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment
Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business
Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS
Assists with the development and implementation of promotions, both internal and external
Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals)
Recommends booking goals for sales team members
Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager

Fulltime

New

Associate Director of Meetings and Special Events

Assists in leading meetings and special events. Position assists in the developm...

Location

United States , Portland

Salary:

77000.00 - 99000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
4 years experience in event management, food and beverage, sales and marketing, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in event management, food and beverage, sales and marketing, or related professional area

Job Responsibility

Researches and analyzes new products, pricing and services of competition
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts
Ensures the property is apprised of all groups that will impact property operations
Ensures meeting space and corresponding heart of the house areas are cleaned and maintained
Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
Leads the execution of brand service initiatives in event management areas
Develops an event management strategy that is aligned with the company’s business strategy and leads its execution
Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards
Holds event management team accountable for desired service behaviors related to product and service delivery
Communicates a clear and consistent message regarding departmental goals to produce desired results

What we offer

Relocation Assistance Available
Bonus Eligible

Fulltime

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Associate Director, Customer Service

Job Description

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What we offer

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