CrawlJobs Logo

Associate Director, Customer Service

https://www.baxter.com/ Logo

Baxter

Location Icon

Location:
United States , Deerfield

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

128000.00 - 176000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Lead and manage a diverse team across the UCAN region, disciplines and business segments.

Job Responsibility:

  • Lead and manage a diverse team across the UCAN region, disciplines and business segments.
  • Thrive in a matrix environment, leveraging ambiguity to drive innovation, collaboration, and results.
  • Conduct regular performance reviews and provide constructive feedback
  • Identify, develop, and deploy 1-3 year strategies to achieve business objectives
  • Analyze customer and employee feedback and metrics to identify areas for improvement and develop corrective action plans.
  • Collaborate with senior leadership and cross-functional stakeholders to align customer service goals and overall business strategy
  • Identify opportunities to improve metrics (e.g., adherence, service levels, self-service utilization, productivity)
  • Develop and manage the department's budget(s), track and monitor expenses
  • Communicate effectively with team members, internal and external stakeholders, to resolve customer issues and optimize cost
  • Provide regular reports and updates to Sr. Leadership on customer service performance and trends
  • Ability to travel ~30%
  • Other duties as assigned (<20%)

Requirements:

  • Bachelor's degree
  • 5-7 years of customer service leadership experience, preferably in the life science, medical or healthcare industry
  • Proven ability to thrive in a matrix environment, leveraging ambiguity to drive innovation, collaboration, and results
  • Excellent business and financial (i.e., budget and P&L) acumen
  • Proficient in customer relationship management software (e.g., Sales Force), contact center software (e.g., Genesys, Five9, Avaya), and ERP software (e.g., JDE, SAP)
  • Proven track record of improving customer satisfaction and employee engagement
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent communication and interpersonal skills
  • Experience with Lean processing methodology, Six Sigma, or other process improvement frameworks.
  • Ability to work in a fast-paced environment and handle multiple priorities
  • Proficient in Microsoft Office, including Word, Excel, and Outlook
  • Ability to learn and adapt to new systems, processes, and products
What we offer:
  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Baxter - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Associate Director, Customer Service

Customer Success Associate

As a Customer Success Associate, you will play a key role in protecting revenue ...
Location
Location
United Kingdom , Theale (Reading)
Salary
Salary:
Not provided
bottomline.com Logo
Bottomline
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in Customer Success or Customer Service, with a proven ability to manage customer relationships
  • Strong communication skills—verbal, written, and virtual (video/phone)
  • Ability to manage multiple priorities and work effectively under pressure
  • Highly organised with excellent attention to detail and time management skills
  • Ability to assess business needs and identify risks impacting project success
  • Comfortable engaging with stakeholders at all levels and tailoring communication appropriately
  • Confident, self-motivated, and collaborative team player with a desire to learn
  • Proficient in Microsoft Word, Excel, and PowerPoint
Job Responsibility
Job Responsibility
  • Manage the Churn Log: Ensure accuracy and completeness of all entries, updating daily
  • Risk Reporting: Identify and report high-risk accounts weekly to the Director of Customer Success
  • Monthly Analysis: Provide a summary of changes in risk status and churn pipeline
  • Stakeholder Engagement: Build strong relationships with internal teams, decision-makers, and key stakeholders
  • Process Improvement: Develop and share best practices to improve efficiency and effectiveness within Customer Success
  • Project Support: Undertake specific projects to enhance customer value and revenue growth
Read More
Arrow Right

Associate Director – Contingency Claims

To service the claims needs of customers, providing quality customer care, ensur...
Location
Location
United Kingdom , London
Salary
Salary:
50000.00 - 65000.00 GBP / Year
https://www.lawesrecruitment.co.uk Logo
Lawes Consulting Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • English, Maths and or working towards CII qualifications is desirable
  • Working with bespoke London market IT platforms (training provided) within Windows Virtual Desktop application
  • Compliant in using MS Office applications, i.e., MS Word, MS Excel, MS Teams
  • Prior experience in a client facing role of Contingency claims handling and the entertainment market, 10+ years desirable
Job Responsibility
Job Responsibility
  • To service the claims needs of customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively
  • To support the London Claims Team including fellow Associate Claims Director, management and colleagues throughout the company in their endeavours to achieve and surpass targets and always provide a first-class service whilst adhering to all FCA principles and the specific requirements of:Treating Customers Fairly, Contract Certainty and Conflict of Interest
  • Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently
  • Registering new claims accurately on relevant computer systems and updating the records during the life of the claim
  • Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions, and quantum assessment
  • Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly
  • Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner
  • Processing incoming post within agreed service standards
  • Dealing with Client enquiries within designated time frames or as otherwise agreed with Client
  • Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

As the Regional Vice President, North America Customer Success, you will lead a ...
Location
Location
Canada , Toronto
Salary
Salary:
192000.00 - 264000.00 CAD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • a four year degree or equivalent
  • demonstrated ability to manage customer accounts in conjunction with sales organizations
  • exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter.
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • build and sustain a team of high performing leaders who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University
  • drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes
  • establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects
What we offer
What we offer
  • Competitive salary
  • comprehensive benefits package from day one
  • flexible work arrangements
  • company equity
  • ESPP (Employee Stock Purchase Program)
  • retirement or pension plan
  • generous paid vacation time
  • paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Consistently delivering against targets
  • reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve
Job Responsibility
Job Responsibility
  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
  • Forecast renewals by working cross functionally with sales, renewals and operations
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Director, Enterprise Customer Success

As our Regional Vice President, North America Customer Success, you will be repo...
Location
Location
United States , Atlanta
Salary
Salary:
180000.00 - 275000.00 USD / Year
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
  • Take on new challenges and the ability to work through uncertainty
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
  • A four year degree or equivalent
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations
  • Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter
Job Responsibility
Job Responsibility
  • Advocate for the Customer
  • Strategic Leadership
  • Team Management
  • Retention and Growth
  • Data Analysis and Reporting
  • Cross-Functional Collaboration
  • Process Improvement / Managing Workload
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Lead Resident Engineer – Service Provider Customer

This role has been designed as ‘Hybrid’ with an expectation that you will work o...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor degree in engineering with 12+ of experience with relevant network troubleshooting experience
  • Proven experience in designing and managing large service Provider networks
  • Strong influencing skills, design, consultation, and presentation experience directly related to operational experience
  • Understand Network security, Service provider core & edge network, Data centre troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab
  • Strong Junos skills and understanding of product architectures
  • Strong Network security, Service Provider, data centre, large Enterprise/ISP network design & solution provider skills
  • The ability to work independently and to function in a team environment
  • Strong customer interface and presentation skills
  • Effective communication and teamwork skills as the role works with many organizations within Juniper as well as with the customer
  • Effective written communications as the status of Design projects and network problems must be regularly communicated
Job Responsibility
Job Responsibility
  • Hold design and information-gathering workshops with the Customer to understand the Customer’s existing network design
  • Identifies, researches, and resolves technical problems of a diverse scope, where analysis of data requires evaluation of identifiable factors
  • Assist to customer/partner for troubleshooting the network’s design and architecture issues, analysing network and device configurations
  • Works internally with Juniper SE and Engineering team to relay & drive functionality requirements specific to customer environment
  • Works closely with other resident engineers, customer and Juniper Technical Assistance Centre to optimize network
  • Acts as a customer technical liaison for Juniper Networks support and development teams
  • Testing product features and functionality to provide solution post implementation to meet design requirement
  • Providing deployment guidance to ensure that implementations are consistent with design specifications
  • Applying extensive industry experience to improve network performance and proactively analyse potential enhancements
  • Evaluating technical specifications for interoperability
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Associate Account Director

Zion & Zion is looking for a passionate, motivated, and experienced business thi...
Location
Location
United States
Salary
Salary:
Not provided
zionandzion.com Logo
Zion & Zion
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4 years or more of account management experience
  • 4 years or more of marketing experience
  • A bachelor’s in marketing, business or a related discipline (MBA is a definite plus but not required)
  • Extensive understanding of complex business concepts and how marketing efforts should support clients’ strategic goals
  • Ability to manipulate data and uncover strategic insights within client sales and operational data
  • Ability to form insights related to client reporting and deliver said insights to the client
  • A strong personality that will be immediately perceived by clients as providing leadership
  • Proven ability to manage complex multiple clients and expertly set client expectations
  • Ability to foresee challenges/issues with client accounts before they happen and propose solutions
  • Proven ability to build relationships with internal account team members to create a productive, collaborative work environment for you client account teams
Job Responsibility
Job Responsibility
  • Day-to-day interface between clients and the agency
  • Managing several complex, larger client accounts in varying industries
  • Leading the development of advertising strategies
  • media plans
  • MarTech solutions
  • and solutions to creative, logistical, and technical problems
  • Building a strong working and personal relationship with client POCs and their management
  • Growing clients’ businesses by identifying opportunities, presenting to client, gaining client approval
  • Being the expert on clients’ businesses and their industries and sharing this knowledge with junior team members
  • Overseeing client budgets and forecasts
Read More
Arrow Right

Associate Director of Finance

This is a pivotal leadership role responsible for the full spectrum of financial...
Location
Location
United Kingdom , London
Salary
Salary:
85000.00 - 90000.00 GBP / Year
allenlane.co.uk Logo
Allen Lane
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Qualified accountant (minimum 5 years PQE)
  • Proven experience in a senior finance role, ideally within a complex or group structure
  • Strong leadership capability with a track record of developing and managing effective teams
  • Commercial acumen and the ability to see the big picture while maintaining operational oversight
  • Excellent communication and influencing skills, with the ability to simplify complex data for diverse audiences
  • A collaborative and inclusive leadership style
  • Commitment to continuous improvement, professional excellence, and delivering results
Job Responsibility
Job Responsibility
  • Provide strategic financial leadership, driving insight and clarity in decision-making
  • Lead group statutory and management reporting, ensuring accuracy, compliance, and commercial support
  • Oversee budgeting, forecasting, cashflow management, and investment planning
  • Ensure effective financial controls, risk management, and policy development
  • Build strong relationships with internal and external stakeholders, including boards, auditors, bankers, and investment managers
  • Inspire a culture of customer service, continuous improvement, and professional development within the finance team
  • Actively contribute to Finance Board and senior committees, offering clear, data-driven insights
  • Oversee monthly management accounts, statutory reporting, and year-end audits
  • Lead budgeting and forecasting cycles, delivering clear, actionable outputs for decision-makers
  • Ensure robust management of the balance sheet, assets, cash, and investments
What we offer
What we offer
  • Hybrid working – home-based with London office presence and occasional travel to other locations
  • Opportunity to work in a values-driven organisation committed to inclusion, integrity, innovation, and making an impact
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy