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Baxter Logo Baxter · IT - Administration

Associate Director, Customer Optimization & Adoption

United States Employment contract 160000.00 - 220000.00 USD / Year · Job Posted June 16, 2026
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Job Description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

Job Responsibility

  • Developing customer success strategies that improve retention, expansion, and overall customer health
  • Leading and mentoring a multidisciplinary team of Customer Success Leaders, Clinical Managers, and Application Engineers
  • Establishing structure and process for new initiatives to prioritize work and eliminate duplication
  • Providing insight on competitive landscape to guide decision-making and strategic focus
  • Driving operational efficiencies across the Customer Optimization and Adoption team
  • Building strong internal partnerships that foster collaboration and effective communication
  • Creating and executing best-practice frameworks and playbooks for customer success
  • Reporting operational and strategic metrics to Baxter leadership and supporting revenue-driven initiatives

Requirements

  • 5+ years of experience in healthcare technology implementation or related healthcare fields
  • Background in healthcare, medical devices, or professional services strongly preferred
  • Ability to evaluate trade-offs and drive decisions with cross-functional alignment
  • Comfort operating in a matrixed environment with competing priorities
  • Strong attention to detail and motivation for high-level problem solving
  • Experience in fast-paced global environments
  • Clear, decisive thinking that accelerates team execution
  • Strong communication, leadership, and relationship-building skills

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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