Associate Director, Customer Experience UFS

The Associate Director of Customer Experience is a senior leader responsible for redefining how Unilever engages with UFS customers, creating bespoke, industry-leading experiences across every touchpoint. This role combines strategic influence with flawless execution, applying commercial insight to co-create engagement strategies with Customer Development and Customer Strategy & Planning, Business Unit Marketing, and functional stakeholders (Customer Operations). This leader orchestrates bespoke experiences that position Unilever as a trusted partner in a Unilever UFS HQ forum, at major conferences, customer engagements and at high profile UFS events. This role requires a strong sense of ownership, strategic thinking, and collaborative spirit to synthesize diverse perspectives into a cohesive strategy delivering seamless, world-class experiences and engagement for top UFS customers. Importantly, this leader will also play a pivotal role in shaping customer scorecard management including service as measured by the customer (SAMBC) with top UFS customers, creating a future of aligned performance and owning the collaboration with Customer Operations to deliver customer excellence.