Associate Director, Content Design Job at Chewy (Bellevue)

Job Description

Chewy is hiring an Associate Director of Content Build to invent and lead our content creation practice. You will guide the development of content and content experiences in our customer facing digital tools that delight and support users and reflect the Chewy brand, while setting the bar for clear, compelling content in a writing-forward culture. You will work closely with partners across product, brand, merchandising, and site experience teams to deliver a dynamic, ever-evolving platform that delights millions of pet parents.

Job Responsibility

Transform client and organizational goals into compelling, purposeful, and feasible products
Lead innovative, systems-level thinking across a range of products, platforms, and devices
Champion cohesion and consistency across a growing portfolio of products, while fostering a culture of innovation
Manage the full content development process—from discovery and concept ideation, flows and proto-content, and polished copy in full-fidelity designs
Advanced proficiency in core content fields, including UX writing and microcopy, information architecture, content strategy, and testing
Maintain a bias for action and prioritize effectively across multiple initiatives
Lead and develop a high-performing content design team, ensuring they are engaged, effective, and continuously growing
Nurture Chewy’s culture and principles, setting new standards for operational and executional excellence
Partner closely with product managers, designers, user researchers, marketing, retail strategy, and fellow content designers
Clearly articulate and present the process of building thinking, process, and decisions to a wide range of collaborators, including senior leadership and C-suite executives

Requirements

7+ years of experience as a content designer, information architect, or similar role
Demonstrated history of crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies
Experience collaborating with brand, marketing, and merchandising teams
4+ years dedicated to managing content teams
Proven skill in evaluating both customer and business impact of content decisions across product areas
Demonstrated ability to lead large scale initiatives involving multiple collaborator groups
Experience leading multiple teams of 6+, including managing other managers
Experience building a new content practice
Strong communication, presentation, and interpersonal skills
Ability to clearly articulate complex concepts to diverse audiences and collaborators at all levels
Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field—or equivalent professional experience in the design industry
Willingness to travel quarterly as needed
role requires regular presence in a local office

Nice to have

Background in content design, with a track record of developing standards adopted across an organization
Experience building and supporting frameworks through clear guidance and team enablement
Background in e-commerce, retail brands, or merchandising environments, with an understanding of customer behavior and business goals in those contexts

What we offer

401k
new hire and annual equity grant
medical/Rx
vision
dental
life
disability
hospital indemnity
critical illness
accident
parental leave
family services benefits
backup dependent care
flexible spending accounts
telemedicine
pet adoption reimbursement
employee assistance program
many discounts including 10% off pet insurance and 20% off at Chewy.com
unlimited PTO (subject to manager approval)
six paid holidays per year
may be eligible for paid sick and family leave in compliance with applicable state and local regulations

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Associate Director, Content Design

Job Description

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Requirements

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