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Associate Director, Content Design

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Chewy

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Location:
United States , Bellevue ▼

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Category:
-

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Contract Type:
Not provided

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Salary:

149000.00 - 245000.00 USD / Year
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Job Description:

Chewy is hiring an Associate Director of Content Build to invent and lead our content creation practice. You will guide the development of content and content experiences in our customer facing digital tools that delight and support users and reflect the Chewy brand, while setting the bar for clear, compelling content in a writing-forward culture. You will work closely with partners across product, brand, merchandising, and site experience teams to deliver a dynamic, ever-evolving platform that delights millions of pet parents.

Job Responsibility:

  • Transform client and organizational goals into compelling, purposeful, and feasible products
  • Lead innovative, systems-level thinking across a range of products, platforms, and devices
  • Champion cohesion and consistency across a growing portfolio of products, while fostering a culture of innovation
  • Manage the full content development process—from discovery and concept ideation, flows and proto-content, and polished copy in full-fidelity designs
  • Advanced proficiency in core content fields, including UX writing and microcopy, information architecture, content strategy, and testing
  • Maintain a bias for action and prioritize effectively across multiple initiatives
  • Lead and develop a high-performing content design team, ensuring they are engaged, effective, and continuously growing
  • Nurture Chewy’s culture and principles, setting new standards for operational and executional excellence
  • Partner closely with product managers, designers, user researchers, marketing, retail strategy, and fellow content designers
  • Clearly articulate and present the process of building thinking, process, and decisions to a wide range of collaborators, including senior leadership and C-suite executives

Requirements:

  • 7+ years of experience as a content designer, information architect, or similar role
  • Demonstrated history of crafting high-quality digital products that deliver measurable results, supported by a strong portfolio or case studies
  • Experience collaborating with brand, marketing, and merchandising teams
  • 4+ years dedicated to managing content teams
  • Proven skill in evaluating both customer and business impact of content decisions across product areas
  • Demonstrated ability to lead large scale initiatives involving multiple collaborator groups
  • Experience leading multiple teams of 6+, including managing other managers
  • Experience building a new content practice
  • Strong communication, presentation, and interpersonal skills
  • Ability to clearly articulate complex concepts to diverse audiences and collaborators at all levels
  • Bachelor's degree in design, Human-Computer Interaction (HCI), or a related field—or equivalent professional experience in the design industry
  • Willingness to travel quarterly as needed
  • role requires regular presence in a local office

Nice to have:

  • Background in content design, with a track record of developing standards adopted across an organization
  • Experience building and supporting frameworks through clear guidance and team enablement
  • Background in e-commerce, retail brands, or merchandising environments, with an understanding of customer behavior and business goals in those contexts
What we offer:
  • 401k
  • new hire and annual equity grant
  • medical/Rx
  • vision
  • dental
  • life
  • disability
  • hospital indemnity
  • critical illness
  • accident
  • parental leave
  • family services benefits
  • backup dependent care
  • flexible spending accounts
  • telemedicine
  • pet adoption reimbursement
  • employee assistance program
  • many discounts including 10% off pet insurance and 20% off at Chewy.com
  • unlimited PTO (subject to manager approval)
  • six paid holidays per year
  • may be eligible for paid sick and family leave in compliance with applicable state and local regulations

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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