Associate Director, Complex Care Programs

• Own strategic and operational planning and execution to launch and optimize our newest Complex Care offerings
• Monitor end-to-end program performance using a data-driven approach
• consistently represent the health of the program, as well as requirements for improvement
• Develop capacity and budget models and advocate for the operational resources needed to support new programs
• Develop and maintain strategic partner relationships to deliver the best member experience, expand capabilities, and unlock new potential
• Partner with Strategy, Product Marketing, Sales, and Customer Success to ensure that new Complex Care initiatives are accurately and effectively positioned in the market
• Support Product and Engineering in the design and implementation of new technology features

• Deep experience in operations, healthcare and strategy with proven ability translating business needs into effective, scalable initiatives
• Not afraid of getting your hands dirty and are equally comfortable balancing high-level operational strategy and in-the-weeds tactical implementation
• Experience partnering with clinicians
• 5+ years of cross-functional experience in a high-growth environment
• Top performer and a highly collaborative leader who thrives in a culture of collaboration, accountability, and entrepreneurship
• Highly organized and can successfully manage multiple projects and multiple work streams across different functions, in a fast paced environment
• Self starter who thrives when given autonomy, with proven ability and desire to influence organizational change and build effective internal and external relationships
• Empathetic, communicative, and value feedback delivered in real-time
• Love working in and with teams, and want to invest deeply in building a supportive team culture
• Willing to engage in limited travel as needed (approximately 10%)

Experience in crisis response or leave of absence programs is a plus

• Health, Dental, Vision benefits start on your first day
• Access to HSA and FSA plans, with Spring contributing up to $1K for HSAs
• Employer sponsored 401(k) match of up to 2%
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom, a weight management program
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes