Associate Director, Client Services

• Account Leadership: Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it
• Account development: Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work
• Project Management: Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies
• Commercial Management: Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met
• New business & growth: contributing to the winning new business through pitches and proposals, leading on the strategic direction

• 4+ years experience in a Client Services role in an agency setting
• looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
• good understanding of the principles of good project management and Client Services and have helped to develop this in others
• experience in the commercial running of account work
• proven track record of retaining, developing and ultimately growing accounts
• passionate about improving client experience and love the relationship development needed to do this
• ideally, experience working with global brands, ideally in FMCG

experience working with global brands, ideally in FMCG

• 20 days vacation a year + 12 public holidays
• Full Paid Medical Insurance (including dental and vision)
• Annual performance bonus
• 401k matching plan
• Sales commission (if involved in a pitch)
• Gym Membership contributions
• Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
• Free home office chair and screen
• Quarterly team offsites / Regular socials
• Free Citibike membership
• Recruitment referrals bonus
• Agile working policy