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Associate Director, Client Partnership

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BASIC/DEPT®

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Location:
United States

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Category:
-

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Contract Type:
Not provided

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Salary:

95000.00 - 105000.00 USD / Year
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Job Description:

We expect Associate Director, Client Partners to be experts in client communication, have an understanding of integrated digital media strategy and be able to develop deep client relationships with key decision makers. They are responsible for delivery excellence across all day-to-day operations including client management and activation, while assisting the Director, Client Partner in delivering excellence across all of DEPT’s growth marketing service offerings.

Job Responsibility:

  • Develop and maintain a strong rapport with client - being the trusted advisor
  • Maintain a strong understanding of the holistic business for each client
  • Orchestrate multi-discipline collaboration of activation, data, planning and tech teams for flawless execution
  • Define channel mix and budget allocations by channel
  • Hold recurring check-ins with client senior points of contact
  • Responsible for all major deliverables and presentations for their client portfolio
  • Always looks '10 steps ahead' when it comes to flagging risk, opportunity, and future needs
  • Ensure successful onboarding of all new clients within their portfolio
  • Ensure new team members are properly onboarded to each account
  • Remain familiar with client SOWs and ensure clients are billed correctly each month
  • Ensure we have high-performing team members within account teams
  • Actively identify upsell opportunities
  • Play a key role in new business pitches

Requirements:

  • 7+ years of experience in client-facing roles with cross-channel, digital media planning and activation contexts
  • Minimum 3 years of experience directly leading client relationships and managing accounts at an agency
  • or equivalent experience on client side
  • Natural, proven leadership instincts
  • Able to understand clients' visible and invisible needs
  • Able to clearly and concisely articulate a persuasive point of view, both written and verbal
  • The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)
  • Preferably hands-on experience with, if not deep understanding of, Google Search, Bing Search, Meta Ads, YouTube, Google Display Network, TikTok, Snapchat, Pinterest, LinkedIn, and major DSPs
What we offer:
  • Healthcare, Dental, and Vision coverage
  • 401K plan, plus matching
  • PTO
  • Paid Company Holidays
  • Parental Leave

Additional Information:

Job Posted:
January 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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