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Associate Director, Business Consultancy

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Bloomreach

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Location:
United Kingdom

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Category:
Consulting

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Lead and scale a strategic, AI‑enabled consulting organisation that delivers measurable business impact for Bloomreach Engagement clients in EMEA. Own the vision, performance, and evolution of the Business Consultancy function and the Service Delivery Centre (SDC), driving client outcomes, regional growth, and services efficiency.

Job Responsibility:

  • Strategic leadership & regional impact
  • Service delivery strategy & client value
  • Service Delivery Centre (SDC) leadership
  • Scaling Professional Services for growth
  • AI fluency & innovation
  • People leadership & organisational development
  • Cross‑functional leadership & continuous improvement

Requirements:

  • Lead and scale a strategic, AI‑enabled consulting organisation
  • Own the vision, performance, and evolution of the Business Consultancy function and the Service Delivery Centre (SDC)
  • Set and continually refine the strategy for Business Consultancy and the SDC in EMEA
  • Own regional performance for Business Consultancy and SDC
  • Represent Business Consultancy in EMEA leadership forums
  • Champion a data‑driven, AI‑enabled consulting approach
  • Define and oversee standards for implementation and onboarding quality across EMEA
  • Drive the creation and adoption of scalable delivery frameworks, playbooks, and QA models
  • Ensure platform adoption is maximised from day one
  • Act as a senior strategic advisor for key clients
  • Ensure teams systematically translate strategy into measurable value
  • Build and lead a high‑performing SDC in EMEA
  • Define the SDC operating model, scope of services, and success metrics
  • Integrate the SDC tightly with regional Professional Services, Customer Success, and Partner motions
  • Drive capability development so SDC teams can design and deliver AI‑enabled use cases
  • Design and execute a scalable Professional Services model for EMEA
  • Develop repeatable, packaged services and delivery models
  • Lead workforce and capacity planning for Business Consultancy and the SDC
  • Partner with Sales, Revenue Operations, and Finance on pricing, scoping, and utilisation
  • Serve as a visible champion for AI across Professional Services
  • Embed AI‑powered insights, experimentation, and automation into consulting approaches
  • Lead internal AI upskilling for Business Consultants and SDC teams
  • Explore and introduce AI‑assisted ways of working
  • Lead and coach managers, senior consultants, and high‑potential ICs across UK & Western Europe Business Consultancy and the EMEA SDC
  • Own hiring, onboarding, performance management, succession planning, and career development
  • Foster a culture of ownership, collaboration, psychological safety, and continuous learning
  • Model and reinforce Bloomreach values
  • Partner closely with Customer Success, Product, Sales, Marketing, Support, and Partner teams
  • Act as a senior point of escalation for complex client or project issues
  • Identify, prioritise, and drive process, tooling, and AI‑assisted improvements across Professional Services
  • Establish structured feedback loops from clients and projects back into Product and GTM teams
What we offer:
  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first with several Bloomreach Hubs available across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach available
  • Leader Development Program
  • $1,500 professional education budget annually
  • Employee Assistance Program with counselors
  • Subscription to Calm app
  • ‘DisConnect’ days with one additional day off each quarter
  • Facilitated sports, yoga, and meditation opportunities
  • Extended parental leave up to 26 calendar weeks for Primary Caregivers
  • Restricted Stock Units or Stock Options
  • Company performance bonus
  • Employee referral bonus of up to $3,000
  • Work anniversary rewards

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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