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In this vital role of Neural Nexus – Agentic AI Business Solutions, Associate Director, you will be responsible for delivering prioritized Agentic AI solutions that support Amgen’s commercial and analytics functions. This role focuses on the full execution lifecycle—design, development, implementation, rollout, and training—ensuring solutions are deployed on time, on scope, and with measurable business value. You will partner closely with commercial insights, CD&A, AI&D, and technical teams to convert business needs into operational GenAI capabilities. This is a hands-on delivery role where attention to execution detail, tactical coordination, and dedicated mentality will be critical for success. This role is ideal for seasoned Commercial Analyst with strong technically expertise who thrives on driving solution deployment to accelerate value and impact to our business
Job Responsibility:
Complete delivery plans for assigned Agentic AI use cases
Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans
Supply tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams
Lead the end-to-end execution of designated Agentic AI solutions
Drive agile development cycles in collaboration with AI/ML and Engineering teams
Coordinate internal readiness activities
Partner with CD&A, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured
Serve as a key tactical liaison between technical delivery teams and business users
Work cross-functionally to troubleshoot blockers
Provide status updates and delivery dashboards for assigned Agentic AI initiatives
Collaborate with platform leadership to align solution rollout timing and messaging
Communicate implications of AI outputs, system performance, and solution scope changes to business partners
Coordinate training sessions, office hours, and enablement resources
Partner with change enablement and analytics teams to track adoption metrics and gather user feedback post-deployment
Identify usage trends and value realization metrics
Support change management by ensuring that solution delivery includes all necessary comms, onboarding, and process readiness steps
Facilitate feedback loops to identify areas for enhancement or retraining
Help maintain and iterate on delivery processes and documentation
Requirements:
Doctorate degree and 3 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
Master’s degree and 5 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
Bachelor’s degree and 7 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
Associate’s degree and 12 years of commercial analytics, sales planning & insights and/or operationalizing GenAI solutions experience
High school diploma / GED and 14 years of commercial analytics and/or operationalizing GenAI solutions experience
Nice to have:
Bachelor’s degree and 7+ years of experience in commercial analytics and/or operationalizing GenAI solutions
In depth experience working directly with Commercial or Data Analytics teams
Strong background of delivering complex AI/ML delivery initiatives—especially GenAI agents or copilots that automate tasks or drive decision workflows
Ability to coordinate across technical and business teams, translate complex requirements, and keep delivery on track under shifting priorities
Ability to deploy, train, and support business teams on new digital tools or platforms
Comfortable operating in high-ambiguity, fast-paced, and cross-functional delivery environments
What we offer:
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible