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Airwallex Logo Airwallex · Sales

Associate Director, Account Management, Enterprise

United States, San Francisco 150000.00 - 220000.00 USD / Year · Job Posted February 21, 2026
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Job Description

The Associate Director, Account Management, Enterprise role is a key sales role at Airwallex as we continue to rapidly grow in North America. This role will work with our platform team on our most exciting clients through the API implementation, go-live and post-go-live phases. You will work cross functionally, engaging with many teams across the Airwallex family including sales, product, engineering, marketing, finance and strategy. Furthermore, you are a technology-minded, Fintech enthusiast who is driven by learning the ins and outs of our platform so that you are equipped with the knowledge to solve complex problems. This will allow you to work with customers to understand their needs and how Airwallex can further add value to their business.

Job Responsibility

  • Take a consultative approach with customers to ensure solutions provided suit their unique business needs
  • Build relationships with internal stakeholder to manage and optimize customer engagement and platform usage
  • Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
  • Project manage complex customer projects across a number of technical and non-technical domains
  • Be proactive in identifying and solving client challenges
  • Serve as the customer advocate while capturing feedback and reporting requests to Product Management and Development
  • Achieve and exceed sales target volumes and revenues, while keeping the customer's needs top of mind
  • Report weekly and monthly performance against KPIs, metrics and targets
  • Ensure the best customer experience and on-boarding process for new customer
  • Work closely with customer and technical support teams to develop best practices around client engagement

Requirements

  • At least 8 years of experience managing complex technology sales to or account management of enterprise accounts
  • Experience in account management has included work with API’s
  • Exceptional communication skills and be comfortable conversing with people of all backgrounds and domains
  • Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and revenue targets

Nice to have

  • Sales experience is in payments or fintech
  • Meaningful, collaborative relationships with all people that you work with, both internally and externally
  • A problem solver – you look for creative solutions and understand new products and ask the right questions before figuring out a solution. You can easily simplify complexity for others
  • You want to build something great – you should be resilient, driven, creative, patient (and demanding!), adaptable and work well under pressure

What we offer

  • Offers Equity
  • Offers Commission
  • Medical, dental, and vision insurance
  • 401(k) plan
  • Short-term and long-term disability
  • Basic life insurance
  • Well-being benefits
  • 20 paid days of vacation
  • 12 paid days of company holidays in a calendar year
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