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Associate Director Accommodation, Catering and Retail

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University of the Arts London

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Location:
United Kingdom , London

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Contract Type:
Not provided

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Salary:

100000.00 GBP / Year

Job Description:

University of the Arts London (UAL) is seeking an Associate Director Accommodation, Catering and Retail to provide strategic and commercial leadership across three essential student-facing service areas. The role involves shaping and delivering high-quality, commercially effective services that enhance the experience of students and staff across the University.

Job Responsibility:

  • Provide strategic and commercial leadership across accommodation, catering and retail services
  • Play a pivotal role in shaping and delivering high-quality, commercially effective services
  • Responsibility for UAL’s Accommodation Strategy
  • Ensure delivery of safe, supportive and high-quality residential environments with focus on duty of care and student wellbeing
  • Full operational responsibility for UAL-owned halls
  • Oversight of external accommodation partners
  • Lead UAL’s catering strategy
  • Oversee in-house teams and contracted partners for food and beverage services
  • Shape and implement the University’s retail strategy
  • Drive improvements in service quality, satisfaction and profitability

Requirements:

  • Proactive and collaborative leader
  • Demonstrable experience across commercial services portfolio (catering, hospitality, retail, accommodation)
  • Exceptional communication skills
  • Ability to remain calm under pressure
  • Proven track record of leading, motivating and developing teams
  • Strong decision-making ability
  • Sound judgement
  • Effective problem-solving skills
  • Commitment to continuous improvement
  • High levels of commercial and financial acumen
  • Ability to influence budgets, manage resources and drive contractor performance

Additional Information:

Job Posted:
March 04, 2026

Expiration:
March 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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