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University of the Arts London (UAL) is seeking an Associate Director Accommodation, Catering and Retail to provide strategic and commercial leadership across three essential student-facing service areas. The role involves shaping and delivering high-quality, commercially effective services that enhance the experience of students and staff across the University.
Job Responsibility:
Provide strategic and commercial leadership across accommodation, catering and retail services
Play a pivotal role in shaping and delivering high-quality, commercially effective services
Responsibility for UAL’s Accommodation Strategy
Ensure delivery of safe, supportive and high-quality residential environments with focus on duty of care and student wellbeing
Full operational responsibility for UAL-owned halls
Oversight of external accommodation partners
Lead UAL’s catering strategy
Oversee in-house teams and contracted partners for food and beverage services
Shape and implement the University’s retail strategy
Drive improvements in service quality, satisfaction and profitability
Requirements:
Proactive and collaborative leader
Demonstrable experience across commercial services portfolio (catering, hospitality, retail, accommodation)
Exceptional communication skills
Ability to remain calm under pressure
Proven track record of leading, motivating and developing teams
Strong decision-making ability
Sound judgement
Effective problem-solving skills
Commitment to continuous improvement
High levels of commercial and financial acumen
Ability to influence budgets, manage resources and drive contractor performance