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Associate Director – Design Services

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Experion Technologies

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Job Description:

We are a design-led digital services agency specializing in user experience, front-end engineering, creative services, and AI-powered design. Our work spans enterprise and consumer products across industries, and we pride ourselves on delivering outcomes that matter, not just outputs. You will be the single point of leadership across client relationships, presales, and design delivery. This is a role for someone who is equally comfortable in a boardroom selling the value of design as they are running a weekly delivery health check with a cross-functional team. You will shape how clients perceive our capabilities, how we win new engagements, and how we raise the craft bar internally. This is a senior, highly visible role that requires deep experience in customer-facing engagements, a passion for building world-class design practices, and the gravitas to be a strategic partner to client executives

Job Responsibility:

  • Oversee end-to-end design delivery across engagements
  • Establish scalable delivery frameworks, risk escalation protocols, and team rituals
  • Drive the integration of AI-assisted workflows
  • Define and own design quality standards
  • Institutionalise craft excellence through structured design reviews, cross-project audits, and reusable frameworks
  • Lead design maturity assessments and drive continuous improvement initiatives
  • Evaluate and champion AI-powered design tools
  • Develop enablement programmes and practical guidelines that build team-wide AI fluency
  • Foster a culture of experimentation
  • Lead the design function’s contribution to new business pursuits
  • Develop compelling case studies, pitch assets, and proof-of-concept workshops
  • Partner closely with sales leadership to build reusable commercial materials
  • Build external reputation through thought leadership, speaking engagements, award submissions
  • Develop differentiated service propositions
  • Represent the agency’s design capabilities at a senior level
  • Champion the strategic value of design across the organisation
  • Present design outcomes and client successes to internal stakeholders
  • Cultivate a network of design advocates across departments
  • Develop and sustain executive-level relationships with key clients
  • Lead client innovation workshops and strategic planning sessions
  • Proactively surface industry insights, emerging trends, and opportunities
  • Lead, mentor, and grow a high-performing, multi-disciplinary design team
  • Define career development frameworks, mentorship structures, and learning pathways
  • Build a culture of craft pride, psychological safety, and continuous professional development
  • Ensure the design function operates with rigour across resource planning, project allocation, and administrative compliance
  • Model the standards of accountability
  • Maintain the operational hygiene that enables accurate forecasting, reliable delivery, and organisational trust
  • Maintain proactive, transparent communication with clients and internal stakeholders
  • Establish escalation practices that surface issues early
  • Build a culture of open dialogue through regular team syncs, structured 1:1s, and crossfunctional alignment forums

Requirements:

  • 15+ years of experience in design, digital product, or UX-led services environments
  • Proven track record in senior client-facing roles, leading accounts, managing relationships, and growing engagements
  • Strong background in presales: contributing to pitches, proposals, workshops, and RFP responses
  • Experience working within or leading a design agency, consultancy, or digital services company
  • Demonstrated success delivering complex, multi-disciplinary digital products on time and to a high standard
  • Experience building or significantly maturing a design practice, including quality standards and craft programmes
  • Exceptional communication and executive presence
  • Strong design fluency
  • Commercially minded
  • Comfortable with AI tools in a design context
  • Natural coach and mentor
  • Operationally disciplined
  • Strategic and long-range thinker

Additional Information:

Job Posted:
April 27, 2026

Employment Type:
Fulltime
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