Associate Director – Contingency Claims

• To service the claims needs of customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively
• To support the London Claims Team including fellow Associate Claims Director, management and colleagues throughout the company in their endeavours to achieve and surpass targets and always provide a first-class service whilst adhering to all FCA principles and the specific requirements of:Treating Customers Fairly, Contract Certainty and Conflict of Interest
• Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently
• Registering new claims accurately on relevant computer systems and updating the records during the life of the claim
• Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions, and quantum assessment
• Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly
• Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner
• Processing incoming post within agreed service standards
• Dealing with Client enquiries within designated time frames or as otherwise agreed with Client
• Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained
• Providing advice and assistance to Clients, client directors and other involved parties to actively manage the claim process and minimise lapse time
• Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues

• English, Maths and or working towards CII qualifications is desirable
• Working with bespoke London market IT platforms (training provided) within Windows Virtual Desktop application
• Compliant in using MS Office applications, i.e., MS Word, MS Excel, MS Teams
• Prior experience in a client facing role of Contingency claims handling and the entertainment market, 10+ years desirable

English, Maths and or working towards CII qualifications is desirable