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Associate-Digital Product Management

americanexpress.com Logo

Amex

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Location:
United States , New York

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

78000.00 - 124750.00 USD / Year
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Job Description:

The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale. The successful candidate will serve as the central business contact to support product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.

Job Responsibility:

  • Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS
  • Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners
  • Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches
  • Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products
  • Develop and maintain documentation, including FAQs, to support internal and external stakeholders
  • Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions
  • Create product toolkits and resources to enhance agility and accelerate time-to-market
  • Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles

Requirements:

  • Strong understanding of the payments and card industry
  • Expertise in articulating product functionality and demonstrating technical acumen
  • Skilled at building strong relationships and collaborating across multiple business units
  • Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs
  • Ability to learn new tools and processes and deliver consultancy to internal as well as external partners
  • Self-motivated and proactive, with a high degree of autonomy and accountability
  • Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
  • Passionate about new payments technology, innovation, and customer experience
  • Ability to effectively prioritize and manage the completion of tasks

Nice to have:

  • Understanding of tokenization is added advantage
  • Experience working with global, cross-functional teams is a plus
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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