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The Product Enablement Team is part of the Partner & Product Enablement (PPE) organization within NAS and is responsible for the deployment strategy and operational requirements of our dynamic inventory of payment products including EMV, Tokenization, Debit, Digital Wallets, and Mobile Point of Sale. The successful candidate will serve as the central business contact to support product consultancy and drive internal and external partner support, while balancing the critical need for controls and risk mitigation, for the NAS product portfolio. This person will develop a deep understanding of product initiatives and exhibit strong subject matter expertise in key policies and processes.
Job Responsibility:
Develop a deep understanding of the product suite and define operational requirements for assigned products to support deployment across GMNS
Serve as a technical subject matter expert (SME) for assigned products, providing guidance and support to internal and external partners
Collaborate closely with Regional Partner Enablement teams, AMEX business and partner relationship groups, Product teams, and external stakeholders to ensure successful global launches
Oversee partner onboarding and certification processes, ensuring seamless integration of issuers, acquirers, and merchants across various products
Develop and maintain documentation, including FAQs, to support internal and external stakeholders
Support products throughout all stages of the transaction lifecycle, ensuring timely resolution by coordinating with internal teams, stakeholders, and support functions
Create product toolkits and resources to enhance agility and accelerate time-to-market
Analyze operational data to identify trends, anomalies, and opportunities for continuous improvement across product lifecycles
Requirements:
Strong understanding of the payments and card industry
Expertise in articulating product functionality and demonstrating technical acumen
Skilled at building strong relationships and collaborating across multiple business units
Excellent collaboration and communication skills, with the ability to coordinate internal teams to meet customer needs
Ability to learn new tools and processes and deliver consultancy to internal as well as external partners
Self-motivated and proactive, with a high degree of autonomy and accountability
Exceptional strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
Passionate about new payments technology, innovation, and customer experience
Ability to effectively prioritize and manage the completion of tasks
Nice to have:
Understanding of tokenization is added advantage
Experience working with global, cross-functional teams is a plus
What we offer:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program