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Associate - Digital Product Management

americanexpress.com Logo

Amex

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Location:
India , Gurgaon

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

American Express is on a journey to provide the world’s best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.

Job Responsibility:

  • Partner with stake holders, gathering requirements, working with technology for development and finally delivering solutions to our customers
  • Analyze and conceptualize end-to-end user journey, focusing on enhanced experience and data access controls in partnership with various stakeholders
  • Thorough understanding of current CoDO capabilities and linkages to other commercial data and products/capabilities to suggest optimization & modernization
  • Understand business objectives, convert it to data requirements & technical needs and get it implemented by technology using agile framework
  • Partner with AXP data office to build new & innovative services for our customers by leveraging enterprise tools, processes, technical expertise and policies
  • Participate in project team meetings and communicate effectively with peers, architects, system analysts, project managers & others, reporting project status as required
  • Participating and Agile ceremonies like daily standup, sprint planning and change etc.
  • Monitoring user stories and ensuring timely completion of the same
  • Partner and align with business partners to provide quality solutions and alternatives that meet customer requirements and project deliverables
  • Flawless execution of development, validation & implementation of data capabilities & automated solutions
  • Deliver high quality & accurate data capabilities results in timely manner
  • Understanding and anticipating the customer’s needs to manage the development/delivery process more effectively
  • Accountable for the Agile delivery framework
  • Tracking progress and sharing updates to ensure stakeholder satisfaction

Requirements:

  • 1-3 years of relevant experience as product / business analyst
  • Experience with Agile Scrum process and principles
  • Experience in requirement gathering, data management, processing, project tracking and documentation
  • Strong change orientation, creative thinking and effective in being part of flexible agile teams
  • MBA or Bachelor/Advanced degree in science, computer science, information technology, information management
  • Strong problem-solving and excellent written & verbal communication
  • Experience in product development & solution designing
  • Ability to multi-task with high precision & quality delivery
  • Experience in working with technology to drive capability build & automation
  • Ability to independently drive, track and ensure accurate delivery
  • Working knowledge of Global Commercial Services data and platforms is a plus
  • JIRA for User Stories and Agile Scrum Management
  • Confluence, MS Word & PowerPoint for documentation
  • MS Excel knowledge and SQL/Hive for data analysis
  • ML experience a plus but not compulsory
  • Knowledge of SQL/Hive for product data analysis
  • Knowledge of Oracle Database

Nice to have:

  • Working knowledge of Global Commercial Services data and platforms
  • ML experience
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 18, 2026

Work Type:
Hybrid work
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