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The primary purpose of the Associate Desktop Analyst role is to provide second line of support assistance to client users experiencing problems with IS supported software and hardware. The Associate Desktop Analyst will be responsible for imaging, configuration, installations, deployments and support.
Job Responsibility:
Identifies and resolves desktop/laptop hardware problems
Initial network troubleshooting and determination of appropriate escalation path
Resolve and work proactively on virus issues and initiatives
Assists in new system deployments/loading appropriate software as needed
Responsible for incidents escalated from first line of support
Write support documentation for customer and/or departmental use
Provides suggestions and information on projects that should be undertaken by the department
May manage projects as assigned by the Manager
Requirements:
BA or BS degree preferred or other relevant combination of training and experience
Certifications preferred
Up to 2 years experience in an desktop support environment preferred
Excellent client facing skills with the ability to thrive in a critical environment
Attention to detail, strong follow through skills and dependable
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