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Associate - CX Analytics

Otokoç Otomotiv

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Location:
Turkey , Istanbul

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for a passionate Associate – CX Analytics who will join our team at Customer Experience Design and Analytics Directorate.

Job Responsibility:

  • Leading customer insight initiatives by conducting Voice of Customer project, while analysing quantitative and qualitative data to uncover pain points and influence decision-making
  • Monitoring industry trends, best practices and innovations in products, services and personalisation to enhance CX strategies and customer satisfaction
  • Managing Voice of Field (VoF) platform to collect and analyse feedback from dealers, technicians and promoters, identifying key pain points and developing strategies to enhance engagement and internal communication
  • Collaborating with different teams such as Marketing, Product, E-commerce, CRM or Customer Service to align insights with business objectives
  • Designing and facilitating CX-related workshops and stakeholder presentations to ensure insight adoption and organisational alignment
  • Driving operational improvement initiatives by recommending and implementing insight-based actions across projects
  • Supporting procurement process operations such as vendor meetings, proposal reviews, contract processes
  • Managing invoice entries, maintaining budget tracking etc.
  • Being responsible for end-to-end project management

Requirements:

  • Preferably a bachelors degree in Business Administration, Economics, Statistics, Engineering or other related fields
  • Preferably minimum 1 years of experience in CX, Customer Insights or Marketing
  • Strong analytical, reporting and presentation skills in high-level reports
  • Proficiency in Microsoft Excel, PowerPoint and data visualisation tools (e.g., Qlik, Power BI, Tableau etc.)
  • Knowledge of data analysis, project management and coordination
  • Familiarity with customer experience and benchmark methodologies
  • Familiarity with quantitative and qualitative research methods
  • Strong problem-solving, analytical thinking and communication skills
  • Detail-oriented, proactive and and capable of managing multiple tasks simultaneously
  • Open to change, creative and innovative
  • Strong collaboration and teamwork skills
  • Excellent verbal and written English skills

Additional Information:

Job Posted:
February 06, 2026

Expiration:
March 27, 2026

Work Type:
On-site work
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