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Associate Customer Support Specialist

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Boeing

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Location:
United States , Long Beach

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

66000.00 - 93000.00 USD / Year
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Job Description:

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Global Services (BGS), Distribution Business, is looking for an Associate Customer Support Specialist to join our team in Long Beach, CA.

Job Responsibility:

  • Reviews of customer purchase orders to assess requirements
  • Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP-S4 Hana (ERP) and portal management
  • Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame
  • Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input
  • Performs research in SAP-S4 Hana (ERP) to potentially resolve order issues
  • Reviews and actions open orders that are pending resolution
  • For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders
  • Monitors / Expedites orders with high complexity and urgency
  • Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection
  • Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
  • Performs other duties and responsibilities as assigned or required

Requirements:

  • 2-4 years of related work experience
  • Experience in Program Management and/or Customer Support
  • Excellent communication skills, both written and verbal
  • Ability to work in a very fast-paced environment with a high degree of accuracy
  • Ability to effectively multi-task and manage multiple competing priorities
  • Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports
  • Must meet U.S. export control compliance requirements
  • U.S. Person as defined by 22 C.F.R. §120.62 is required

Nice to have:

  • Associate Degree in Business or High School Diploma
  • Experience in aerospace hardware sales
  • Knowledge of the aerospace/aviation industry
  • Strong problem-solving skills
  • Proficiency in numeric reasoning and mathematical skills
What we offer:
  • Generous company match to your 401(k)
  • Industry-leading tuition assistance program pays your institution directly
  • Fertility, adoption, and surrogacy benefits
  • Up to $10,000 gift match when you support your favorite nonprofit organizations
  • Health insurance
  • Flexible spending accounts
  • Health savings accounts
  • Retirement savings plans
  • Life and disability insurance programs
  • Several programs that provide for both paid and unpaid time away from work

Additional Information:

Job Posted:
January 13, 2026

Expiration:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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