Associate Customer Success Manager Job at Corsearch (Mumbai)

Strategic Customer Success Manager

Atlassian is looking for a Strategic Customer Success Manager, Korean Speaker. A...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Success or Account Management at a 10k employee company, with a track record managing strategic customers with a complex SaaS product portfolio
experience establishing yourself as a trusted advisor with customer partners to guide outcomes
experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs
collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience
experience balancing a book of business in a customer-facing environment
problem-solving skills and a customer-centric mindset
experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint
mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate
be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers

What we offer

Health coverage
paid volunteer days
wellness resources

Fulltime

Enterprise Customer Success Manager

Atlassian is looking for an Enterprise Customer Success Manager to help customer...

Location

United States , San Francisco; New York; Austin; Mountain View

Salary:

120800.00 - 194100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise, and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

Health and wellbeing resources
Paid volunteer days
Equity
Bonuses
Commissions

Fulltime

Senior Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

France , Paris

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
experience establishing yourself as a trusted advisor with customer partners to guide outcomes
experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases and understanding of configuration trade-offs
experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a smooth customer experience
experience balancing a book of business in a customer-facing environment
experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

develop a trusted advisor relationship with customers, from the C-Suite to executives and global teams, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
manage post-sales activity for your customers through relationship-building, product expertise, and execution
understand our products and solutions and speak with customers about the most relevant features for their specific requirements
engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team, particularly the Account Associate
be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

Fulltime

Senior Customer Success Manager, Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Drive customer outcomes and adoption across a portfolio of Atlassian customers in Southeast Asia
Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
Proven ability to handle the full order lifecycle
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills
Excellent communication skills
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers
Manage the full order lifecycle
Take ownership of complex after-sales cases
Build and nurture strong relationships with valued customers
Collaborate closely with suppliers and artisans
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
Identify recurring challenges and propose process improvements

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Success Associate

As a Customer Success Associate, you will be reporting to the Senior Customer Su...

Location

United States , Washington

Salary:

55000.00 - 70000.00 USD / Year

Virtru

Expiration Date

Until further notice

Requirements

Bachelor’s degree from a 4‑year college or university
2+ years in customer success, sales, or account management at a B2B tech/SaaS company
cybersecurity, IT, or compliance experience is a plus
Proven track record renewing and expanding contracts in a high‑velocity environment
Strong communicator and presenter, capable of training admins and end users
Technical aptitude with the curiosity to learn
Organized, proactive, and detail‑oriented
Diligent and accurate in Salesforce

Job Responsibility

Onboard new customers using playbooks
Drive adoption and outcomes
Renewals
Expansion
Risk management
Relationships and advocacy
Feedback and content
Systems and reporting
Travel: occasional onsite visits for training, business reviews, or other key meetings

What we offer

Flexible PTO policy
$1,500 annual Learning & Development Stipend
Frequent company-sponsored team celebrations
Access to an Employee Assistance Program
Access to Headspace
A flat 3% contribution to your retirement account
A high degree of flexibility
Competitive compensation
Generous parental, medical, and bereavement policies
401K contribution and stock options

Fulltime

Associate Customer Success Manager

Corsearch

Location:
India , Mumbai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 05, 2026

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