Associate Customer Success Manager

• Assisting the Customer Success team with the creation and execution of custom audience lists and campaigns, including dig ad and email marketing campaigns
• Supporting the development and delivery of client-specific assets and reports, ensuring accuracy and timeliness
• Creating, customizing, and managing Dynamic Payments offers and other promotional materials as required
• Monthly support of co-op submission
• Case creation and management of inbound cases through a queue
• Providing ongoing operational support for Major accounts
• Collaborating cross-functionally with internal teams to ensure client requests and project deliverables are executed efficiently and to a high standard
• Supporting strategic initiatives by helping manage project timelines, resources, and communications
• Monitoring and maintaining task workflows, escalating issues when needed and ensuring smooth handoffs within the Customer Success organization
• Continuously identifying opportunities to improve internal processes, automation, and client service delivery

• Experience working with digital advertising campaign management and/or Automotive customers strongly preferred, but not required
• Strong interest in career development within Customer Success organization
• High level of competency working with data to drive business focus and decision-making
• Ability to build and implement follow-up processes
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future
• Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
• Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
• Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

Experience working with digital advertising campaign management and/or Automotive customers strongly preferred, but not required

• Medical
• Dental
• Vision
• Disability
• Life/AD&D
• EAP
• 15 vacation days per year to start
• 80 hours of sick leave
• 12 paid holidays
• paid parental leave
• 401k with company match