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Associate Customer Success Manager, Uber Direct Enterprise

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Uber

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Location:
United States , New York, New York ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

Uber Direct is one of Uber’s fastest growing businesses, enabling Merchants to unlock last-mile delivery for their customers via their own ecommerce channels (outside of the Uber Eats marketplace). We have developed strategic partnerships with key Merchants across Online Food Delivery and are seeking an Associate Customer Success Manager to join our growing team. As an Associate Customer Success Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants.

Job Responsibility:

  • Own and manage a portfolio of top partners
  • establishing key relationships enabling the growth of their business and improvement of their operations
  • Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
  • Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products
  • Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives)
  • Collaborate with leadership to set organizational strategy, and rapidly execute against it
  • Travel up to 20% per quarter, surrounding recurring Business Reviews / Partner syncs as needed

Requirements:

  • 2+ years of full-time experience in customer success, account management or strategic relationship management
  • Bachelors Degree

Nice to have:

  • 2+ years experience in management consulting or strategic operations
  • Thrives in a fast paced, growth focused environment
  • Strong problem solving skills
  • ability to roll up your sleeves, get into the weeds of something and communicate your findings into key recommendations
  • Excellent storytelling and relationship building skills
  • Previous experience managing large enterprise accounts
  • Highly creative
  • passion to change and revolutionize the delivery industry
What we offer:
  • Bonus program
  • Equity award
  • 401(k) plan

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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