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Cyera Logo Cyera · Customer Service

Associate Customer Success Engineer

United States, NY Metro · Job Posted January 05, 2026
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Job Description

We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.

Job Responsibility

  • Serving as the primary technical expert on the Cyera Platform
  • Establishing yourself as a trusted advisor to customers at all levels
  • Driving customer adoption through effective onboarding and training processes
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases
  • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment
  • Proactively identifying and resolving any obstacles or blockers that may impede customer success
  • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
  • Utilizing self-paced training resources to support customer education
  • Troubleshooting and resolving technical issues impacting customers
  • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators
  • Collaborating with customers to develop joint success plans
  • Documenting and sharing best practices both internally and externally
  • Conducting Quarterly Business Reviews with customers

Requirements

  • Associate’s degree or equivalent experience required
  • Bachelor’s degree in Computer Science or similar experience a plus
  • Strong project management skills
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
  • Proficiency in SQL and scripting languages (e.g., Python or equivalent)
  • Familiarity with APIs and web services
  • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
  • Excellent interpersonal and customer relations skills
  • A clear and concise verbal and written communicator
  • Proficiency in leading both executive meetings and technical workshops
  • Ability to work autonomously, tackling even the most intricate challenges

What we offer

  • Ability to work remotely, with office setup reimbursement
  • Competitive salary
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
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