Associate Customer Success Engineer Job at Cyera

Senior Director, Enterprise Customer Success

PagerDuty is a global leader in digital operations management, enabling customer...

Location

United States , Atlanta

Salary:

180000.00 - 275000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations
Take on new challenges and the ability to work through uncertainty
Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills
Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness
Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities
Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company
A four year degree or equivalent
Demonstrated ability to manage customer accounts in conjunction with sales organizations
Consistently delivering against targets
reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve

Job Responsibility

Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company's products or services
Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon
Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth
Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises
Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations
Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management
Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful
Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale
Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships
Forecast renewals by working cross functionally with sales, renewals and operations

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Associate Solutions Engineer

At Qualia, we've built the leading B2B real estate technology that transforms th...

Location

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

Technical Skills: Fundamental understanding of Qualia's main product lines: Core, Connect, Shield, Marketplace
Presentation Skills: Confident and engaging presenter with a strong ability to build rapport with customers and deliver compelling presentations
Communication Skills: Excellent written and verbal communication skills with the ability to explain technical concepts clearly
Problem-Solving Skills: Strong analytical and problem-solving abilities
Enthusiasm: A passion for technology and a desire to learn and grow in a dynamic environment
Teamwork: Ability to collaborate effectively with cross-functional teams

Job Responsibility

Technical Expertise: Develop a deep understanding of Qualia's products and their technical capabilities
Sales Support: Assist the sales teams with technical questions and product demonstrations
Customer Interaction: Communicate effectively with customers to understand their needs and address their technical inquiries
Problem Solving: Analyze customer challenges and propose solutions that leverage our products
Documentation: Contribute to technical documentation, such as demo scripts, user guides, and training materials
Collaboration: Work closely with account executives to ensure successful customer outcomes
Continuous Learning: Stay up-to-date on new product releases

What we offer

Comprehensive health plans
401k program
Commuter benefits
Professional development
Parental leave
Flexible time off policy
Robust online onboarding program
Biweekly all hands meetings
Variety of internal virtual events

Associate Solutions Engineering Program Manager

We are looking for a driven Associate Solutions Engineering Program Manager to l...

Location

United States , San Mateo

Salary:

135000.00 - 165000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

2+ years of experience in solutions engineering, program management, or technical enablement
Strong understanding of technical domains such as computer networking, cloud architecture, and security infrastructure
Previous experience in technical training or mentorship is highly desirable
Excellent organizational skills and the ability to manage multiple priorities
Strong communication and interpersonal skills with the ability to inspire and guide early-career engineers
Ability to thrive in a fast-paced, dynamic environment with a strong sense of accountability and adaptability
Passion for technology, education, and continuous improvement

Job Responsibility

Oversee the daily activities of the ASE training program, ensuring ASEs are meeting their learning milestones in areas such as cloud infrastructure, networking, and physical security
Collaborate with Solutions Engineering leaders and trainers to build and refine training content that meets the evolving technical needs of the company
Provide mentorship and career development support to ASEs, fostering a positive learning environment and offering guidance on future career paths
Coordinate hands-on technical projects that allow ASEs to work with Verkada's full product suite, gaining real-world experience in designing and implementing security solutions
Ensure ASEs are progressing in their communication and presentation skills, preparing them to interface with customers and deliver technical solutions
Manage program logistics, including scheduling, cohort management, managing travel, and tracking ASE progress in technical certifications and soft skill development
Facilitate ASE engagement with SE mentors and track the success of those relationships
Regularly report on ASE program performance, identifying areas for growth and improvement

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Cs Associate

We’re looking for an exceptional CS Associate to join our post-sales team. You’l...

Location

United Kingdom , London

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
Comfortable handling in-the-weeds product configuration queries
Comfortable communicating to executives about a project plan
Great communicator and enjoy running demos, hosting workshops and building relationships with customers
Derives energy from owning & successfully completing projects
Great at balancing detail-focus with bigger-picture thinking
Highly organized and great at managing time across many competing priorities
Ambitious and cares lots about career
Consistently performed in the top percentile of whatever environment you’ve been in

Job Responsibility

Own the deployment of the Encord platform
Work with some of our largest customers to drive adoption and value-delivery
Become a product expert
Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

What we offer

Competitive salary and equity in a hyper growth business
25 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Fulltime

CS Associate

We’re looking for an exceptional CS Associate to join our post-sales team. You’l...

Location

United States , San Francisco

Salary:

Not provided

Encord

Expiration Date

Until further notice

Requirements

2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment
Comfortable handling in-the-weeds product configuration queries
Comfortable communicating to executives about a project plan
Great communicator and enjoy running demos, hosting workshops and building relationships with customers
Derive energy from owning & successfully completing projects
Great at balancing detail-focus with bigger-picture thinking
Highly organized and great at managing your time across many competing priorities
Ambitious and care lots about your career
Happy when working really hard and solving challenging problems
Willing to dedicate & make some sacrifice

Job Responsibility

Own the deployment of the Encord platform
Work with some of our largest customers to drive adoption and value-delivery
Become a product expert
Work with internal teams (technical & commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale
Work on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base)

What we offer

Competitive salary and equity in a hyper growth business
Strong in-person culture: most of our team is in the office 3+ days a week
18 days annual leave a year + public holidays
Annual learning and development budget
Paid trips to visit prospects, attend conferences, host events across UK, Europe and US
Company lunches twice a week
Monthly socials & bi-annual off-sites

Fulltime

Associate Director of Embedded Software Engineering

Silvus is seeking an Associate Director of Embedded Software Engineering to join...

Location

United States , Los Angeles

Salary:

200000.00 - 250000.00 USD / Year

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Demonstrated experience leading a team of engineers with hands-on development
Bachelor of Science degree in Electrical Engineering, Computer Science, or relevant engineering fields
8+ years of relevant embedded system software development experience
Strong expertise in C programming
Expertise in board support package and secure boot in AMD UltraScale+ MPSoC and/or Microchip Polarfire SoC based products
Linux kernel driver development expertise
Expertise in network configurations and programming
Must be a U.S. Citizen due to clients under U.S. government contracts

Job Responsibility

Lead a team of engineers and be responsible for the team’s success on assigned projects
Work with the Director of Software Engineering and the rest of the engineering team to improve engineering processes, product quality, reliability, and performance
Develop device drivers and board support packages
Develop the software portion of MAC (Medium Access Control) and mobile ad-hoc networking routing protocols
Develop efficient wireless multicast protocols for mobile ad-hoc networking
Develop network management software and user interfaces
Develop audio streaming and push-to-talk voice applications
Perform system level design and implement security protocols and encryption algorithms on StreamCaster radios and other products
Support product security effort and regulatory compliance requirements such as NIST FIPS 140-3 and NIAP Common Criteria
Engage with and support customers as needed

Fulltime

Associate Consultant

As an Appian Associate Consultant, you’ll build and deploy web-based application...

Location

Spain , Seville

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

B.S. or M.S. in Engineering, Computer Science, Economics, Math, Physics, or equivalent background
An understanding of at least one coding language and examples of times you have applied that learning
Superior academic success
Exceptional verbal and written communication skills
Solid foundation of, or love for, technology
Preferred experience with relational databases (Oracle, SQL server, etc.) and cloud technologies

Job Responsibility

Leverage experience in a range of critical process improvement disciplines, including business process management, knowledge management, personalisation, business intelligence, and application integration
Utilise varied skill set and experience to construct, implement, and deploy process-centric business process management solutions based on Appian software
Analyse a client’s business strategy, their business processes, and develop technical solutions to support their business strategy
Design prototypes, model business processes, and analyze requirements
Implement quality assurance plans, load testing and roll-out plans

What we offer

Training
Growth opportunities
Competitive salary and generous benefits
Flexible time off allowance
Great perks
Diversity and Inclusion programs
Learning and Development opportunities
Tuition reimbursement

Fulltime

Technical Account Manager

As a Sr. Technical Account Manager (TAM), you’ll be responsible for planning and...

Location

Japan

Salary:

Not provided

Wiz

Expiration Date

Until further notice

Requirements

7+ years of experience in technical customer facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer)
Strong understanding of cloud services, architectures, and security best practices, with CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
Familiarity with container technologies (Docker, Kubernetes) and the security considerations associated with them
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization
B.S. in Computer Science, Engineering, or similar field, or equivalent experience
Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship

Job Responsibility

Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence
Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives
Measure customers’ achievement of these key performance indicators and report those both internally and externally
Identify and address technical issues to ensure high levels of customer satisfaction
Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently
Advocate for customer needs across various departments (product management, support, ...)
Offer insights regarding the availability of new features in Wiz

Associate Customer Success Engineer

Cyera

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 04, 2026

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