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Cyera Logo Cyera · IT - Software Development

Associate Customer Success Engineer - Commercial

Israel, Tel Aviv · Job Posted January 22, 2026
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Job Description

Cyera is on a mission to protect one of the world's most valuable resources: data. Our AI-native platform gives organizations a complete view of where their data lives, how it’s used, and how to keep it safe, so they can reduce risk and unlock the full value of their data, wherever it is. We are searching for a highly skilled Associate Customer Success Engineer to play a key role in optimizing our customers' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually.

Job Responsibility

  • Serving as the primary technical expert on the Cyera Platform
  • Establishing yourself as a trusted advisor to customers at all levels
  • Driving customer adoption through effective onboarding and training processes
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases
  • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment
  • Proactively identifying and resolving any obstacles or blockers that may impede customer success
  • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development
  • Utilizing self-paced training resources to support customer education
  • Troubleshooting and resolving technical issues impacting customers
  • Monitoring and reporting on the overall well-being of customers
  • Collaborating with customers to develop joint success plans
  • Documenting and sharing best practices both internally and externally
  • Conducting Quarterly Business Reviews with customers

Requirements

  • Associate’s degree or equivalent experience required
  • Bachelor’s degree in Computer Science or similar experience a plus
  • Strong project management skills
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
  • Proficiency in SQL and scripting languages (e.g., Python or equivalent)
  • Familiarity with APIs and web services
  • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty
  • Excellent interpersonal and customer relations skills
  • A clear and concise verbal and written communicator
  • Proficiency in leading both executive meetings and technical workshops
  • Ability to work autonomously, tackling even the most intricate challenges
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