Associate Customer Strategy Manager Job at Unilever (Hoboken)

Associate Manager, Strategy & Operations – Customer Experience

This role sits within the Safety Customer Experience team, focused on the most c...

Location

United States

Salary:

95200.00 - 140000.00 USD / Year

DoorDash

Expiration Date

Until further notice

Requirements

4–6 years of experience in strategy & operations, business operations, consulting, or a related field in a fast-paced environment
Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact
Highly analytical and can translate complex data into clear insights and actions
Strong operator with exceptional attention to detail and a track record of executing effectively in high-pressure, ambiguous environments
Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations

Job Responsibility

Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that reduce safety incidents on the platform
Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling
Analyze – Use data and case-level insights to identify root causes, monitor performance, and inform decision-making
Influence Cross-Functionally – Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions
Solve Complex Operational Problems – Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations

What we offer

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off
paid sick leave
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance

Fulltime

Associate Customer Supply Chain Strategy Manager

We are looking for a motivated and collaborative Associate Customer Strategy Man...

Location

United States , Hoboken

Salary:

88600.00 - 133000.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

Bachelors in Supply Chain, Management, Business or Marketing
3 years of experience in costumer facing, supply chain and analytics
Strong problem-solving skills and a curiosity for understanding data
Ability to communicate ideas clearly and work effectively with a variety of teams
A collaborative mindset and willingness to take initiative
Comfort working with data and digital tools such as spreadsheets or reporting dashboards
A desire to learn, grow, and make an impact

Job Responsibility

Support and execute customer strategies for Publix, Wegmans, Ahold Delhaize, and Giant Eagle
Analyze customer performance data (e.g., OTIF, fill rate, in-stock) to identify opportunities and risks
Develop insights and reporting (Power BI, dashboards) to inform strategic decisions
Partner with Customer Development, Customer Service, Planning, and Logistics teams to drive execution
Identify and lead initiatives to improve service performance and reduce supply chain inefficiencies
Support external customer engagement through collaboration with replenishment, supply chain, and merchandising teams
Contribute to continuous improvement projects and value creation initiatives
Turn insights into clear recommendations and actionable plans

What we offer

Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits
Bonus eligible
Long-Term Incentive (LTI) eligible

Fulltime

Associate Strategy Manager

As an Associate Strategy Manager, you are expected to manage customer-focused in...

Location

United States , Cincinnati; Hoboken

Salary:

88600.00 - 133000.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

6+ years of supply chain experience: operations, S&OP, modelling, planning, replenishment, etc.
Advanced Excel and analytical skills are a must
Experience with Power BI, SAS or any other ETL/data visualization processes
Strong leadership skills, communication, and collaboration abilities
Comfortable with finding insights from data and making them meaningful to all levels of employees
Storytelling and presentation skills are required
Able to influence and lead a project effectively
Digital experience: statistical modelling, consulting, or report automation

Job Responsibility

Customer Data and Advanced Business Analytics team expert
Bravely challenge the status quo of the business, gain customer intimacy, and positively work with stakeholders to implement change
Forge positive relationships with Sales and Supply Chain Planning, and external customer teams (Kroger)
Create a reputation for excellence, customer obsession and purposeful passion
Independently lead Data integration projects and strategic collaborative customer initiatives across the integrated supply chains to improve Unilever performance as measured by the customer, drive revenue generation, forecast improvement and cost savings
Use report and role automation techniques to unlock human potential and drive improved execution for Unilever
Coach, mentor and develop the talent within our team

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan which may include health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits

Fulltime

Digital Marketing Strategy Associate Manager

We are looking for an ambitious, sharp and highly motivated digital performance ...

Location

Ireland , Dublin

Salary:

Not provided

Accenture

Expiration Date

Until further notice

Requirements

Over 7/8 years of experience in digital media
Expert in using digital media to drive ROI
Particular aptitude in paid search, social and programmatic
Hands on digital buying expertise would be a bonus
Knowledge of or hands on experience with first party data strategy/management and e-commerce would be preferable
Comfortable with using various tools to analyse data and optimise performance
Strong opinion on how clients can use first party data to transform customer communication
Competent to communicate with clients and able to manage a project end to end
Business development mindset
Comfortable coming up with ideas, products and services

Job Responsibility

Work closely with other agency practices to deliver collaborative, high quality, strategic proposals and manage projects end to end
Deliver analytical and innovative digital performance thinking, be able to use all key industry tools to drive insight and robust recommendations
Comfortable building cases for investment or de-investment in both traditional and digital media channels
Knowledgeable on data strategy and the e-commerce landscape
Strategise, execute, manage and oversee all digital advertising including PPC, display advertising, remarketing, paid social, and other online advertising channels
Analyse and report on key performance data, finding real insight in data sets to help drive growth
Own measurement and tracking requirements for all digital advertising ensuring we can track all stages of the funnel and effectively report on ROI
Build a strong relationship with mid to senior level clients, creating opportunities to expand the agencies relationship
Find ways for the practice to add value within the wider agency, bringing media and performance value to wider ‘creative’ or ‘strategy’ briefs
Look for new revenue opportunities based on existing internal and companywide skillset

Fulltime

Associate Customer Success Manager, Uber Direct Enterprise

Uber Direct is one of Uber’s fastest growing businesses, enabling Merchants to u...

Location

United States , New York, New York; San Francisco, California; Chicago, Illinois

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

2+ years of full-time experience in customer success, account management or strategic relationship management
Bachelors Degree

Job Responsibility

Own and manage a portfolio of top partners
establishing key relationships enabling the growth of their business and improvement of their operations
Act as the partner's point of contact handling inquiries, resolving conflicts, and providing solutions in a timely manner
Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products
Set and track account KPI targets in a QBR context (including expansions, rollouts, and new partner initiatives)
Collaborate with leadership to set organizational strategy, and rapidly execute against it
Travel up to 20% per quarter, surrounding recurring Business Reviews / Partner syncs as needed

What we offer

Bonus program
Equity award
401(k) plan

Fulltime

Customer Fulfilment Associate Manager – MENAPT Cluster

As part of the EMEA Shared Services Center, the Customer Fulfilment Associate Ma...

Location

Egypt , Cairo

Salary:

Not provided

SC Johnson

Expiration Date

Until further notice

Requirements

Fluent in English and Arabic both written and verbal
Supply Chain Experience or understanding of end-to-end Supply Chain
Previous experience in customer services and order management experience (desirable)
Strong people leadership skills, including the ability to motivate, coach, and develop team members in a fast-paced, service-driven environment
Strong commercial and customer-centric mindset, with the ability to balance service performance, cost-to-serve, and business priorities across AMET markets

Job Responsibility

Lead, coach, and develop a team of Customer Fulfilment Analysts, ensuring high performance, capability growth, and adherence to compliant, timely order and master data processing in SAP
Own and drive the customer fulfilment strategy for the assigned portfolio, ensuring high-quality, efficient order management aligned with standard processes, internal controls, and service level targets
Identify and deliver cost and efficiency improvements, leading initiatives that reduce cost to serve, penalties, rework, and operational inefficiencies across AMET fulfilment activities
Analyse operational KPIs and customer service metrics (e.g., case fill, OTIF, backlog, cancellations) to influence service, cost, and financial outcomes—prioritising actions that protect margins and P&L exposure
Translate operational challenges into clear insights for senior stakeholders, enabling informed decisions and effective trade‑offs between service performance, cost efficiency, and financial impact
Oversee stock allocation decisions, working closely with Sales and Supply Chain to ensure aligned, transparent prioritisation during constrained supply situations
Ensure effective execution of new product introductions and delists, coordinating across Sales, Supply Planning, and logistics partners to maintain seamless customer transitions
Drive performance against key service KPIs, proactively managing risks, leading root cause analysis, and implementing corrective actions with cross‑functional teams
Embed a culture of continuous improvement, identifying opportunities to streamline processes, enhance customer fulfilment, and strengthen overall operational efficiency

What we offer

Excellent opportunity for career development and progression
Highly collaborative work environment
Autonomous and flexible working culture
Being recognized and rewarded

Associate Customer Success Manager, Enterprise Large

We are looking for a Customer Success Manager to join the Japan Uber Eats. As th...

Location

Japan , Tokyo

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Native/Fluent Japanese and Business level English (written & spoken) is a must have skill
5+ years experience in Enterprise Account Management, strategy consulting, or Partner/Customer Success functions in a high growth company
Business acumen combined with strong understanding of the Japanese tech, digital ads or restaurant industry
Problem solving skills rooted in data-driven insights that guide sound decision making
Strong aptitude with numbers and analytical skills, strategic thinking, entrepreneurial mindset
Project management and stakeholder management capabilities. Scaling new initiatives will occur quickly and require working across Uber Eats in Japan
Ability to work effectively both independently and as part of a collaborative team.

Job Responsibility

Analyze and deepdive performance of our top brands, identify key opportunities and optimize product adoption on Uber Platform with our merchant partners
Partner with our Enterprise Account Managers and Product Specialist Sales team to grow our top brands’ performance on the platform using our multi products and other methods that ultimately drive orders and revenue
Use data to produce a strong insights suite that can further demonstrate to merchants their potential for growth on the Uber platform
Work to engage multiple levels of Enterprise organisations from CMO level to Franchisee level to influence and drive our strategies
Be a contributor to our annual promotional calendar in partnership with our Consumer growth and Marketing teams to ensure alignment that strategy is connected to our Merchant objectives
Continuously challenge the status quo with a belief that opportunities for improvement persist
Actively participate in the team’s efforts to elevate the broader team’s impact and lift the Scaled Account Management strategy further

Associate Customer Success Manager

As a Brand Protection Partner at Corsearch, you are the main point of contact fo...

Location

India , Mumbai

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Previous experience in a customer facing, Brand Protection role
Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
Strong customer facing skills
Must be able to monitor the health of customer relationships and ensure our services meet the clients’ expectations
Must be able to identify problems, analyze data, and develop solutions to address them
You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
Strong interpersonal skills
Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
Effective communication is key to successful client programs
Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders

Job Responsibility

Own and manage client relationships, acting as their main point of contact
Serve as both the strategic and day-to-day operational contact for assigned clients
Drive the onboarding process and help define strategic priorities with the client
Ensure successful implementation and adoption of our platform
Collaborate with internal teams to meet client needs and deliver value
Coordinate with Account Managers to identify and develop new commercial opportunities
Contribute to the overall strategy, ensuring continuous improvement of client programs
Maintain oversight of account health and performance, escalating issues when necessary
Participate in key meetings to provide updates and share insights on program progress

Fulltime

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Associate Customer Strategy Manager

Job Description

Job Responsibility

Requirements

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What we offer

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