Associate Customer Strategy Manager, Value Job at Unilever (Hoboken)

Strategic Customer Success Manager

Atlassian is looking for a Strategic Customer Success Manager, Korean Speaker. A...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience in Customer Success or Account Management at a 10k employee company, with a track record managing strategic customers with a complex SaaS product portfolio
experience establishing yourself as a trusted advisor with customer partners to guide outcomes
experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
understanding of common Jira and Confluence end-user use cases and ways of working, with ability to demonstrate those use cases, and understanding of configuration trade-offs
collaborate internally across product, sales, support and marketing to facilitate a seamless customer experience
experience balancing a book of business in a customer-facing environment
problem-solving skills and a customer-centric mindset
experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers at the C-suite and executive level, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
guide the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
develop and execute adoption strategies targeting high value accounts, driving change management, and expanding customer footprint
mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your account team and in particular the Account Associate
be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our Strategic customers

What we offer

Health coverage
paid volunteer days
wellness resources

Fulltime

Pricing Manager - Corporate Strategy

The Pricing team is part of the Corporate Strategy team and drives pricing strat...

Location

United States , Bellevue; Overland Park

Salary:

96200.00 - 173600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree (Required)
Bachelor's Degree Business (Finance, Accounting, Finance)), Economics, Statistics, or other quantitative/ technical fields (e.g., Engineering, Math, Physical science etc.)Sciences) (Preferred)
Master's/Advanced Degree Business Administration or quantitative field (e.g., Economics, Statistics, Operations Research). (Preferred)
A solid team player who’s also an independent thinker
Deadline-driven, organized, and able to multitask
A robust analytical skill set
Strong verbal, written and presentation skills
Endless curiosity and a penchant for thinking the impossible
Experience in management consulting, corporate strategy, finance, or insurance preferred
Bachelor’s degree and 4+ years of experience required. Fields of study or experience demonstrating fusion of technical depth with business-applicable breadth strongly preferred

Job Responsibility

Pricing strategy: You’ll own and maintain the strategy behind T-Mobile’s pricing and promotions, leveraging both strategic frameworks and quantitative analysis to chart future business models.
Economic assessments: You’ll gather information and create models that illustrate the economic implications of the various options associated with a particular decision.
Value proposition development: You’ll leverage your knowledge and expertise to provide recommendations for product and offer design as part of our support model. Over the course of a project, you’ll synthesize customer data and insights, create economic models, expose the trade-offs that come with each option, and develop and communicate recommendations.

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave

Fulltime

Senior Customer Success Manager

With very limited direction, the Senior Customer Success Manager delivers post-s...

Location

United States , Los Angeles

Salary:

119000.00 - 149000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Bachelor's degree in Accounting, Economics or Business Administration Master of Business Administration or equivalent
6 Years Customer facing experience (internal or external)
Demonstrate natural strong presentation skills natural comfortable passion for presenting
Ability to deal with changing priorities and high-pressure situations with poise diplomacy and tact
Highly process-oriented mindset, with a love of telling stories with data
Prioritization and time management skills
Strong verbal and written professional communication
Updated knowledge of current accounting practices and changes in the industry
Strong interpersonal and consultative skills and proven results building relationships working as a Trusted Advisor to drive business value for customers.

Job Responsibility

Deliver on Customer Success program strategy specifically associated with BlackLine onboarded customer as it relates to assigned customers
Track, validate, and provide feedback to AM team to ensure the customer moves through the entire BlackLine journey after initial contract implementation
Deliver actionable advice, coaching and expertise regarding the features and usage of BlackLine's solutions to increase product adoption and to assist the Account Management team in license expansion
Expertly educate clients on existing and new product features and functionality, and how it can contribute to their business objectives
Perform Success Planning activities (Business Reviews, Success Reviews and Success Path creation) for onboarded clients to ensure BlackLine understands their corporate goals and objectives and the client understands their usage and the path forward to gain more efficiency with the solutions
Continually communicate BlackLine value to customer through the entire customer journey
Work as a team with sales executives and other departments on account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk
Perform effective, Success Reviews, Business Reviews, Success Reviews, customer advocacy activities, solution coaching and other adoption deliverables via webcasts, teleconferences and/or onsite visits
Address assigned client activities' impact on BlackLine and provide best practices. Includes, but not limited to organizational changes, global rollout, and ERP changes. Ensure ERP changes that result in risk of churn or attrition is document
Keep current on all BlackLine solutions, including detailed product functionality and its proper use

What we offer

short-term and long-term incentive programs
robust offering of benefit and wellness plans

Fulltime

Enterprise Customer Success Manager

Atlassian is looking for an Enterprise Customer Success Manager to help customer...

Location

United States , San Francisco; New York; Austin; Mountain View

Salary:

120800.00 - 194100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise, and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

Health and wellbeing resources
Paid volunteer days
Equity
Bonuses
Commissions

Fulltime

Senior Customer Success Manager

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

France , Paris

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
experience establishing yourself as a trusted advisor with customer partners to guide outcomes
experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases and understanding of configuration trade-offs
experience making customers feel valued through quality service internally across product, sales, support, and marketing to facilitate a smooth customer experience
experience balancing a book of business in a customer-facing environment
experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

develop a trusted advisor relationship with customers, from the C-Suite to executives and global teams, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
experience with SaaS business models and enterprise customer needs resulting in quantifiable outcomes
collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
manage post-sales activity for your customers through relationship-building, product expertise, and execution
understand our products and solutions and speak with customers about the most relevant features for their specific requirements
engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
mitigate churn through early risk identification, intervention, escalation, and mitigation in partnership with your seasoned account team, particularly the Account Associate
be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

Fulltime

Senior Customer Success Manager, Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Drive customer outcomes and adoption across a portfolio of Atlassian customers in Southeast Asia
Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Senior Customer Success Manager- Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

health and wellbeing resources
paid volunteer days

Associate Director, Data Strategy

We’re looking for an Associate Director of Data Strategy to join our fast-growin...

Location

United States

Salary:

120000.00 - 135000.00 USD / Year

Wpromote

Expiration Date

Until further notice

Requirements

6+ years experience working in digital media and marketing environment
6+ years experience working with media data
Strong client-facing experience at a digital media or performance marketing agency or similar environment
Experience or familiarity with statistical concepts
Experience or familiarity with marketing analytics including Media Mix Modeling, Multi-Touch Attribution, and Incrementality Testing
Ability to collaborate with technical teams to define requirements for building data models and analytics for digital marketing by defining all the relevant KPIs and data sources, finding the best path for piping all relevant data into a database, and defining business rules for output in visualizations and advanced analysis
Strong proficiency in Excel, Google Sheets, and Google Slides
Excellent verbal communication skills, with the ability to understand the technical detail behind data utilization for digital marketing and the ability to explain it simply to non-technical audiences
Excellent project management skills, with the ability to work efficiently across multiple teams, clients, and timelines simultaneously
Experience with Customer Data Platforms such as Tealium or Segment

Job Responsibility

Serve as a thought leader on marketing measurement strategy, helping clients understand and operationalize advanced analytics solutions
Lead cross-functional strategic engagements across MMM, incrementality testing, causal impact analysis, and holistic measurement frameworks
Translate complex statistical concepts into actionable insights, recommendations, and value add for non-technical stakeholders
Design and oversee robust measurement frameworks that span multiple solutions (MMM, MTA, lift tests, attribution, etc.)
Partner with internal teams (data science, media, strategy, client success, Analytics Engineering, etc.) to ensure alignment between analytical rigor and marketing objectives
Work closely with paid media buyers to support analysis of performance measurement and utilize measurement solutions to define methods for optimizing campaign outcomes
Run weekly project management sprint sessions with cross-functional technical teams on dedicated clients as needs emerge or evolve, seeing tasks through to completion efficiently to improve the overall cycle time on task completion
Directly communicate with clients and internal stakeholders on data needs within your portfolio or tasks coming from the support queue
Partner with Data Strategy & Analytics leadership to design processes to efficiently deliver cohesive Data Strategy & Analytics services across technical teams to clients and internal stakeholders
Identify new measurement needs for our clients and work with cross-departmental teams to develop new solutions that can be delivered to clients at scale

What we offer

Remote-first culture
Unlimited PTO
Extended Holiday break (Winter)
Flexible schedules
Work from anywhere options*
100% paid parental leave
401(k) matching
Medical, Dental, Vision, Life, Pet Insurance
Sponsored life insurance
Short Term Disability insurance and additional voluntary insurance

Fulltime

Associate Customer Strategy Manager, Value

Unilever

Location:
United States , Hoboken

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 25, 2026

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