Associate Customer Service Representative Spanish Bilingual Everyday Banking, Wells Fargo

Wells Fargo

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

20.00 USD / Hour

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Job Description:

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers foundational operational and contact center services for consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo.

Job Responsibility:

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Escalate questions and issues to more senior employees

Requirements:

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through work experience, training, military experience, or education
Bilingual speaking and reading proficiency in Spanish/English
Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
Must be able to attend full duration of required training period
Must work on-site at the location posted
Must complete and pass required language assessment

Nice to have:

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
Ability to execute in a fast paced, high demand, metric driven call center environment
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Military experience resolving complex issues via written or verbal communication, including supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions
Knowledge, understanding and experience of internet, mobile, and social media technology

What we offer:

Shift differential under the terms of the shift differential policy
Paid training

Additional Information:

Job Posted:
October 04, 2025

Expiration:
October 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Associate Customer Service Representative Spanish Bilingual Everyday Banking