Associate Customer Care Agent

• Provide outstanding customer service mainly via email, phone, and in the future, also live chat
• Answer general queries, after-sales requests, product, and technical inquiries
• Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
• Investigate potential bugs and errors, escalate if necessary, and inform other parts of the team continuously
• Reaching out proactively to customers who might face an issue to inform them about it

• Experience in a customer support role with an ability to talk to customers via phone, email, and live chat
• Working experience in a customer-facing role, and you enjoy interacting with customers on a day-to-day basis
• You are able to communicate on a high level with customers and internal stakeholders, e.g., Sales, Development, and Account Management
• General understanding of how HTML/CSS works
• Excellent communication skills
• You are a motivated team player with passion, humor, and enthusiasm, who enjoys working in an international and diverse environment
• You are a tech and smartphone-savvy person

Experience with a ticket system (e.g. Zendesk) and live-chat system (e.g. Intercom) is a big plus

• Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
• Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
• Volunteer Day - you’ll get one day off per year for supporting a social project