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Staffbase Logo Staffbase · Customer Service

Associate Customer Care Agent

United States, Minneapolis-Saint Paul · Job Posted January 10, 2026
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Job Description

Staffbase is looking for an additional Associate Customer Care Agent in our Minneapolis-Saint Paul office. In this role, you will mainly focus on supporting our customers with all kinds of inquiries to ensure the customers’ ongoing satisfaction. With your deep product knowledge, you will be in direct contact with our customers and other internal teams, primarily with Development and Customer Success Management departments.

Job Responsibility

  • Provide outstanding customer service mainly via email, phone, and in the future, also live chat
  • Answer general queries, after-sales requests, product, and technical inquiries
  • Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
  • Investigate potential bugs and errors, escalate if necessary, and inform other parts of the team continuously
  • Reaching out proactively to customers who might face an issue to inform them about it

Requirements

  • Experience in a customer support role with an ability to talk to customers via phone, email, and live chat
  • Working experience in a customer-facing role, and you enjoy interacting with customers on a day-to-day basis
  • You are able to communicate on a high level with customers and internal stakeholders, e.g., Sales, Development, and Account Management
  • General understanding of how HTML/CSS works
  • Excellent communication skills
  • You are a motivated team player with passion, humor, and enthusiasm, who enjoys working in an international and diverse environment
  • You are a tech and smartphone-savvy person

Nice to have

Experience with a ticket system (e.g. Zendesk) and live-chat system (e.g. Intercom) is a big plus

What we offer

  • Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
  • Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
  • Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
  • Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
  • Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
  • Volunteer Day - you’ll get one day off per year for supporting a social project
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