Associate Customer Care Agent

• Be the first point of contact for our customers
• supporting them via phone, email, and (soon) live chat
• Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
• Take ownership of customer requests from start to finish
• Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
• Think one step ahead by proactively reaching out to customers when you notice something that could impact them
• Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers

• Some experience in customer support or a customer-facing role
• Clear and confident communication skills
• A basic understanding of HTML/CSS and APIs
• Fluent German (speaking and writing, C1+) and English (B2)
• A collaborative team player with empathy, positivity, and a good sense of humour
• Interest in technology and modern tools, especially topics like AI, automation, and prompting

Bonus points if you’ve worked with a ticketing system (e.g. Zendesk) or in a SaaS environment

• Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
• Support - we’re offering a company pension scheme
• Volunteers Day - you’ll get one day off per year for supporting a social project