Associate Customer Care Agent Job at Staffbase (Chemnitz)

Associate Customer Care Agent

Staffbase is looking for an additional Associate Customer Care Agent in our Minn...

Location

United States , Minneapolis-Saint Paul

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Experience in a customer support role with an ability to talk to customers via phone, email, and live chat
Working experience in a customer-facing role, and you enjoy interacting with customers on a day-to-day basis
You are able to communicate on a high level with customers and internal stakeholders, e.g., Sales, Development, and Account Management
General understanding of how HTML/CSS works
Excellent communication skills
You are a motivated team player with passion, humor, and enthusiasm, who enjoys working in an international and diverse environment
You are a tech and smartphone-savvy person

Job Responsibility

Provide outstanding customer service mainly via email, phone, and in the future, also live chat
Answer general queries, after-sales requests, product, and technical inquiries
Take ownership of the support tickets and be responsible for funneling them through all process stages until you find the perfect solution
Investigate potential bugs and errors, escalate if necessary, and inform other parts of the team continuously
Reaching out proactively to customers who might face an issue to inform them about it

What we offer

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation
Support - we’re offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

Fulltime

Associate Customer Care Agent

We’re looking for an Associate Customer Care Agent to join us at our Chemnitz HQ...

Location

Germany , Chemnitz

Salary:

Not provided

Staffbase

Expiration Date

Until further notice

Requirements

Some experience in customer support or a customer-facing role
Clear and confident communication skills
A basic understanding of HTML/CSS and APIs
Fluent German (speaking and writing, C1+)
Fluent English (B2)
A collaborative team player with empathy, positivity, and a good sense of humour
Interest in technology and modern tools, especially topics like AI, automation, and prompting

Job Responsibility

Be the first point of contact for our customers
supporting them via phone, email, and (soon) live chat
Help customers feel confident and successful by answering questions around products, after-sales topics, and technical issues
Take ownership of customer requests from start to finish
Dig into reported issues, spot potential bugs, and collaborate with Development and Customer Success to get things resolved
Think one step ahead by proactively reaching out to customers when you notice something that could impact them
Learn our product inside out and continuously grow your skills while contributing ideas to improve how we support our customers

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
Support - we’re offering a company pension scheme
Volunteers Day - you’ll get one day off per year for supporting a social project

Fulltime

Customer Care Associate

Customer Care Associate, providing customer care to Life Insurance policyholders...

Location

United States , Yukon

Salary:

20.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service (Call Center environment)
1 year experience with call center KPI understanding
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Spanish Bilingual

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements

What we offer

medical
dental
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Care Associate

We are currently seeking a Customer Care Associate to join our team. Customer Ca...

Location

United States , Chicago

Salary:

20.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service (Call Center environment)
1 year experience with call center KPI understanding
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements

What we offer

medical insurance
dental insurance
vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Care Associate

In these roles you will be responsible for: • Providing front-line phone custome...

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Customer Care Associate

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting
An education level of at least a high school diploma or GED Preferences

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction and strive to meet service standards
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
Collaborating with management or other team members as appropriate to proactively address service issues and concerns

Fulltime

Customer Care Associate

Customer Care Associate, providing customer care to Life Insurance policyholders...

Location

United States , Lincoln

Salary:

20.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

1 year experience (WAH) remote customer service (Call Center environment)
1 year experience with call center KPI understanding
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications
Minimum High school diploma or GED
Must Live in Continental United States
Must Pass Drug screen
Must Pass a background check with Education check and employment verification check
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team

Job Responsibility

Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers
Ensuring customer satisfaction (CSAT) and strive to meet service metrics
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team
A typical day will likely involve fielding between 75 to 100 calls
Communicating effectively and professionally with both internal and external customers to resolve questions and issues
Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Attention to detail, accuracy, and accountability for your work product
Provide timely and accurate support to customers, agents, and financial professionals regarding Life & Annuity products and policies
Process transactions such as policy updates, beneficiary changes, premium adjustments, withdrawals, and other service requests
Review and verify incoming documents for completeness and compliance with company and regulatory requirements

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short- and long-term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally required benefits

Fulltime

Customer Care Associate

Location

United States , Lincoln

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
An education level of at least a high school diploma or GED Preferences.

Job Responsibility

Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
Ensuring customer satisfaction and strive to meet service standards.
A typical day will likely involve fielding between 75 to 100 calls.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Fulltime

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