CrawlJobs Logo
Cleveland-Cliffs Logo Cleveland-Cliffs · Customer Service

Associate Customer Account Representative

United States, Burns Harbor · Job Posted February 02, 2026
Apply Position
Job Link Share

Job Description

Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Burns Harbor, Indiana. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation, release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment, where multi-tasking and managing competing demands are critical to success.

Job Responsibility

  • Provide day-to-day front-line customer support
  • Build strong customer relationships with internal and external customers working in a team environment
  • Oversee customer accounts, including new customer set up, manage customer order status and expedite material through our production facilities to meet customer requirements
  • Possess a working knowledge of plant processes, product characteristics, and systems requirements necessary for the completion of duties
  • Verify and audit manufacturing order details
  • Confirm orders have been approved for production
  • Monitor hold queues
  • Manage data files for inter-company transfers
  • Other duties as assigned

Requirements

  • High School Diploma or GED
  • 2 years relevant work experience
  • Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Strong
Cleveland-Cliffs - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Associate Customer Account Representative

8 matching positions

Customer Account Representative

Join Long Island’s most trusted, family-owned HVAC leader since 1956! We are see...
Location
Location
United States , Massapequa
Salary
Salary:
20.00 - 28.00 USD / Hour
workwithyourhandz.com Logo
Work With Your Handz
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of sales experience is preferred (or strong equivalent experience in customer retention/service)
  • Excellent communication skills (both verbal and written), active listening, and strong attention to detail
  • Must be coachable, possess a low ego, demonstrate high accountability, and be a strong communicator in all interactions. Must be a pleasant, professional team player
  • Strong ability to work independently, high degree of self-motivation, and uncompromising ethical values
  • High school diploma or equivalent is required (college degree is a plus)
  • Ability to efficiently utilize a CRM system and other company technology
  • Ability to work an 8-hour shift, in person, at the Massapequa, NY office (Required)
Job Responsibility
Job Responsibility
  • Following up on company-generated leads, successfully closing sales, and securing new customers for heating oil, service contracts, and related home services
  • Building and maintaining strong customer relationships through proactive follow-ups, excellent communication, and a commitment to customer satisfaction
  • Managing the Move-In/Move-Out (MIMO) process for new homeowners to successfully increase sales volume
  • Utilizing local networking groups and associations for generating additional sales leads and referrals
  • Working closely with call center representatives, service teams, and delivery teams to improve the overall customer experience and maximize close rates
  • Utilizing the company’s CRM (Customer Retention Management) platform to manage the sales pipeline and accurately record all opportunities and activities
  • Willingness to participate in offsite marketing or sponsored events as needed to support lead generation efforts
What we offer
What we offer
  • Ongoing paid training and advancement opportunities
  • Access to Health, Dental, and Vision insurance
  • 401(k) plan with a generous company match
  • Generous Paid Time Off and Paid Holidays
  • Year-round work guaranteed (no seasonal layoffs)
  • Fulltime
Read More
Arrow Right

Customer Account Management Representative Senior

When applicable, Bombardier promotes flexible and hybrid work policies. Why join...
Location
Location
Canada , Montreal
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You possess an undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field of endeavor
  • You have a minimum of ten (10) years related experience in business or commercial aviation
  • You have a minimum of two (2) years related experience in a customer facing role
  • You have excellent organizational and planning skills, can set priorities in order to achieve important milestones. You will be able to demonstrate solid project management skills
  • You can understand complex technical specifications and certification constraints and possess the capacity to become a product expert on complex product offerings
  • You have exceptional communication skills
  • can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels of our customer and customer representative organizations including world leaders, high net worth individuals, flight crew, maintenance and technical personnel
  • You are an eloquent and persuasive speaker with strong presentation skills and command an appropriate presence in any situation or negotiation
  • You have strong customer orientation
  • You will be expected to be a team player, as well as being a leader within the multidisciplinary project team
Job Responsibility
Job Responsibility
  • Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages
  • Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues
  • Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded
  • Are accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved
  • Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities
  • Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Wells Fargo is seeking a Spanish Bilingual Associate Customer Service Representa...
Location
Location
Philippines , Taguig City
Salary
Salary:
Not provided
https://www.wellsfargo.com/ Logo
Wells Fargo
Expiration Date
July 08, 2026
Flip Icon
Requirements
Requirements
  • 6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • Bilingual proficiency in Spanish and English (verbal and written) with the ability to clearly explain loan products, requirements, and next steps to customers
  • Strong working knowledge or ability to quickly learn Personal Loan application requirements, including customer personal information, income/employment details, and loan purpose documentation
  • Demonstrated ability to follow defined processes and scripts, while maintaining a positive and engaging customer experience
  • High attention to detail and accuracy when collecting, validating, and documenting customer information
  • Effective verbal communication skills, including the ability to ask probing questions, clarify inconsistencies, and set clear expectations
  • Comfortable navigating multiple systems and tools while handling inbound calls and documenting interactions in real time
  • Ability to manage time effectively in a high‑volume inbound queue environment while meeting productivity and quality expectations
  • Willingness to work assigned shifts aligned with inbound business needs
  • Must be able to attend full duration of required training period
Job Responsibility
Job Responsibility
  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
  • Regularly receive direction from supervisor and escalate questions and issues to more senior employees
  • Interact with team on basic information, plus internal or external customers
  • Handle inbound customer calls for Personal Loans and Lending products, serving as the first point of contact for application generation
  • Accurately gather and capture customer information required for Personal Loan applications
  • Clearly explain the personal loan process, required documentation, and next steps to customers in both Spanish and English
  • Ensure complete and accurate application submission to support downstream underwriting, indexing, and decisioning processes
  • Adhere strictly to process controls, compliance guidelines, and quality standards
  • Demonstrate positive call engagement behaviors, including professionalism, empathy, and clear expectation‑setting
  • Fulltime
!
Read More
Arrow Right

Customer Account Management Representative Senior

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...
Location
Location
Canada , Dorval
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Undergraduate university degree in a related field of study, such as aeronautical engineering, aviation management, business administration or another substantially related field
  • Minimum of ten (10) years related experience in business or commercial aviation
  • Minimum of two (2) years related experience in a customer facing role
  • Excellent organizational and planning skills
  • Solid project management skills
  • Ability to understand complex technical specifications and certification constraints
  • Exceptional communication skills
  • Eloquent and persuasive speaker with strong presentation skills
  • Strong customer orientation
  • Team player and leader within a multidisciplinary project team
Job Responsibility
Job Responsibility
  • Act as a primary point of contact with our customer base for the detailed completion definition of aircraft interior and exterior completion finishes, furnishings and equipment configurations along with their associated technical specification packages
  • Support the International and Domestic wide-body sales teams as they meet with prospects and customers on completion related issues
  • Liaise with all internal stakeholders including, but not limited to, Engineering, Interior Design, Program Management, Estimation and Finance, Legal, Contract Management and Sales to ensure that all Completion Definition specifications are consistent with our business strategy while ensuring that customer expectations are exceeded
  • Accountable for obtaining the necessary management and customer approvals, thereby committing the company to the build and delivery of the final Completion Definition Package approved
  • Follow the Aircraft build, Inform and lead our customers to ensure their readiness to start delivery activities
  • Coordinate and lead Aircraft delivery activities with the customer an internally to ensure a seamless process and amazing customer experience while meeting company delivery schedule targets
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right

Customer Financial Services Representative 1 - Account Set Up

The Customer Financial Services Representative position will be responsible for ...
Location
Location
United States , Nelsonville
Salary
Salary:
Not provided
lehighoutfitters.com Logo
Lehigh Outfitters, LLC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires knowledge of accounting principles, credit and collection policies and procedures, and credit risk
  • Strong problem solving, interpersonal, and financial analysis skills
  • Goal oriented, motivated self-starter, with excellent organizational skills and the ability to handle multiple tasks
  • Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers required
  • Strong PC skills and Excel, and experience with other Microsoft Office products: Word, PowerPoint, Outlook, etc.
  • Associate Degree in Finance, Accounting, or related field
  • Directly related experience in finance or accounting and in progressively responsible positions desirable
  • In lieu of degree, 3-5 years of related experience that yields equivalent level of knowledge, skills, and experience
Job Responsibility
Job Responsibility
  • Manage assigned accounts and reduce accounts receivable balances by working with customers and the sales team
  • Recording customer payments, ensure payments are processed timely and within department standards and auditing guidelines
  • Sales tax certificate setup, validation and maintenance for new or existing customers
  • Product Data Setup Functions
  • Manage the sales tax certificates email box
  • Create and update product data templates in ecommerce system
  • Ensure accuracy and completeness of core product attributes such as SKUs, descriptions, dimensions, weights, country of origin, pricing and images
  • Support product data setup activities under guidance from internal and external teams
  • Ensure required product attributes and documentation are completed in a timely manner
  • Assist with change requests and version updates related to customer product data needs
  • Fulltime
Read More
Arrow Right
New

Field Sales Account Representative

The Field Account Representative (FAR) is a business to business outside sales r...
Location
Location
United States , Salinas
Salary
Salary:
59500.00 - 89300.00 USD / Year
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Associate's Degree or Bachelor's Degree or equivalent experience preferred
  • 1+ years of sales experience
  • Ability to travel and have occasional overnights (dependent on territory)
  • Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
  • Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
  • Manage tasks and priorities effectively through structured planning and execution
  • Convey information clearly and professionally in both written and verbal formats
  • Consistently initiates and completes assignments independently, with persistence and timely follow-through
  • A valid driver's license
Job Responsibility
Job Responsibility
  • Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
  • Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
  • Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
  • Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that that balance customer satisfaction with profitability
  • Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
  • Expand customer contacts to strengthen relationships and uncover additional business opportunities
  • Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • Fulltime
Read More
Arrow Right
New

Field Account Representative, Healthcare

The Field Account Representative, Healthcare is a business to business outside s...
Location
Location
United States , MASPETH
Salary
Salary:
59500.00 - 89300.00 USD / Year
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Associate's Degree or Bachelor's Degree or equivalent experience preferred
  • 1+ years of sales experience
  • Ability to travel and have occasional overnights (dependent on territory)
  • Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
  • Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
  • Manage tasks and priorities effectively through structured planning and execution
  • Convey information clearly and professionally in both written and verbal formats
  • Consistently initiates and completes assignments independently, with persistence and timely follow-through
  • A valid driver's license
Job Responsibility
Job Responsibility
  • Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
  • Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
  • Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
  • Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability
  • Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
  • Expand customer contacts to strengthen relationships and uncover additional business opportunities
  • Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • Fulltime
Read More
Arrow Right
New

Field Sales Account Representative

The Field Account Representative (FAR) is a business to business outside sales r...
Location
Location
United States , Santa Fe Springs
Salary
Salary:
59500.00 - 89300.00 USD / Year
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma/GED
  • Associate's Degree or Bachelor's Degree or equivalent experience preferred
  • 1+ years of sales experience
  • Ability to travel and have occasional overnights (dependent on territory)
  • Respond effectively to customer needs, ensuring high levels of satisfaction and service quality
  • Influence outcomes and gain support through logical reasoning, clear communication, and relationship-building
  • Manage tasks and priorities effectively through structured planning and execution
  • Convey information clearly and professionally in both written and verbal formats
  • Consistently initiates and completes assignments independently, with persistence and timely follow-through
  • A valid driver's license
Job Responsibility
Job Responsibility
  • Create a territory plan that assesses and prioritizes customer needs while achieving or exceeding performance targets aligned with sales strategies
  • Build and execute account plans focused on growing all customers through building relationships, increasing number of contacts, and demonstrating the features and benefits of products and services effectively
  • Leverage technology, internal and external resources to plan for and deliver relevant, timely and valuable customer meetings that build trust and grow sales
  • Maintain an active robust pipeline, leverage opportunities to negotiate and drive sales that balance customer satisfaction with profitability
  • Utilize CRM system to prioritize leads, manage opportunities, and document account interactions to track progress to ensure timely follow-ups and deal closures
  • Expand customer contacts to strengthen relationships and uncover additional business opportunities
  • Utilize various communication channels to proactively increase sales, maximize customer purchasing, and provide real-time solutions to customer needs
What we offer
What we offer
  • Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
  • 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
  • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
  • Fulltime
Read More
Arrow Right