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Associate Creative Director, Copy

United States, Los Angeles · Job Posted May 29, 2026
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Job Description

Welcome to our in-house creative studio. We are the internal agency for the world's leading retail brand-a Fortune #1 company. Our team develops breakthrough, omnichannel brand systems that meet customer needs and drive business objectives while keeping a global icon relevant in modern culture. We use creativity and design to make our brand the obvious choice for everyone, everywhere. We are hyper-focused on the customer experience across all channels, categories, and touchpoints. We value talent, diversity, innovation, and results, and we are committed to helping people save money and live better through insight-driven creative strategies. Want to be the voice behind the world's largest retail brand? Here's your chance to take the mic. We're on a mission to evolve how the world perceives our brand and make a real difference in people's everyday lives. What we say matters, and that's where you come in. As Associate Creative Director (ACD), you will be responsible for crafting messaging for major annual events, maintaining enterprise-level brand guidelines, developing internal associate initiatives, and building visual and verbal identities across a wide variety of platforms. The ideal candidate brings a blend of high-level leadership and 'sleeves-up' creative expertise, with a proven track record in both in-house and agency environments. In this role, you'll infuse our work with humanity and specificity. You'll breathe the brief, develop innovative solutions, and lead a team of writers to send work into the world that does genuine good.

Job Responsibility

  • Concept & Strategy: Own end-to-end concept development and build strategic frameworks that ladder back to the business brief
  • Enterprise Brand Cohesion: Serve as a thought leader to elevate the work and ensure a unified brand voice and style guide application across all formats
  • Team Leadership: Provide direct supervision, mentorship, and growth opportunities for copy leads and writers
  • Cross-Functional Partnership: Foster deep relationships with business partners to build trust, alignment, and a shared understanding of goals and limitations
  • Creative Refinement: Support the Creative Director's vision with conceptual polish and data-driven creative direction
  • Omnichannel Execution: Translate high-level strategy into meaningful creative for in-store signing, website creative, social, and large-scale campaigns
  • External Management: Collaborate with external agencies to ensure their work aligns with our internal brand standards and marketing goals
  • Presentation & Advocacy: Create and deliver impactful presentations, confidently speaking to creative choices and acting as a proxy for leadership in high-level meetings
  • Operational Excellence: Contribute to a high-performance culture by overseeing multiple priorities in a fast-paced, rapidly growing retail and e-commerce environment

Requirements

  • Portfolio: An impressive online portfolio is required for consideration
  • Experience: 8+ years in creative, communications, or marketing execution
  • Leadership: 5+ years of excellence in a supervisory or people-management role
  • Specialization: 5+ years managing copy within online creative or digital fields
  • Enterprise Scale: Demonstrated experience developing and executing complex design and messaging systems for large-scale enterprises
  • Soft Skills: High emotional intelligence and the ability to manage expectations across a wide variety of partners and expertise areas
  • Adaptability: Proactive and comfortable with the ambiguity of a rapidly shifting retail landscape

What we offer

  • medical, prescription, dental, vision, AD&D, and life insurance offerings
  • short-term disability
  • 401K plan

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