Associate Commercial Operations Analyst, PagerDuty

PagerDuty

Location:
United States, San Francisco

Category:
-

Contract Type:
Employment contract

Salary:

67000.00 - 112000.00 USD / Year

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Job Description:

PagerDuty is looking for an analytically curious, detail-oriented Associate Commercial Analyst to support our Commercial business—our long tail of 14,000+ customers. This role will dig into trends and insights, analyze performance to surface suggestions and plays, and serve as a key point person to help us understand current performance, forecast results, and analyze market conditions. In this role you will focus on tracking and reporting KPIs across the product-led growth funnel and sales-assist funnel in a SaaS environment. Additionally, you will collaborate with key stakeholders across sales and customer success teams to support KPI and goal mapping, contribute data-driven recommendations on testing and optimization strategies, assist with analytics tracking, help maintain performance reporting dashboards, and deliver insights across acquisition, expansion, and retention initiatives.

Job Responsibility:

Own analytics for tracking and reporting for the Commercial business across acquisition, expansion, and retention
Provide stakeholders with dashboards and reports on sales performance, customer engagement, and funnel metrics, identifying key insights and opportunities for optimization
Analyze dashboards, surface insights, and contribute recommendations to stakeholders
Track the impact of implemented recommendations on performance
Conduct ad-hoc analyses and provide data-based insights and recommendations to Commercial sales and customer success stakeholders
Support strategy, implementation, and reporting of A/B testing and experimentation

Requirements:

Bachelor's degree in a quantitative field (Statistics, Mathematics, Economics, Business) or equivalent practical experience
Demonstrated interest in business analytics through coursework, projects, internships, or extracurricular activities
Exposure to data visualization tools (Tableau, Power BI, Looker, or similar) through coursework, projects, or internships
Familiarity with CRM systems (Salesforce preferred) or willingness to learn quickly
Strong analytical and problem-solving skills with attention to detail
Ability to manage tasks and work with increasing autonomy
Strong communicator and collaborative team player

Nice to have:

Internship or project experience in a SaaS or technology company
Understanding of sales and customer success metrics
Exposure to forecasting and predictive modeling concepts

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
October 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Associate Commercial Operations Analyst