Associate Commercial Loan Servicing Representative

• Support servicing commercial real estate, construction loans and problem loans
• Identify ways to improve loan processing within established procedures
• Perform routine administrative, transactional, operational, and customer support tasks
• Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
• Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Familiar with the Payoff Letter process for wholesale
• Experience with commercial loan documents
• Exposure to Wells Fargo AFS (Automated Financial Systems), Loan IQ, and GSS (Global Serving Solutions)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Intermediate Microsoft Office skills
• Sound analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills

• Equal opportunity employer
• Hybrid work schedule
• Disability accommodations for applicants
• Drug-free workplace
• Emphasis on risk mitigation and compliance