Associate Commercial Loan Servicing Representative, Wells Fargo

Associate Commercial Loan Servicing Representative

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Commercial Loan Servicing Representative. This job is responsible for activities related to servicing of commercial loan transactions according to bank policies, procedures, and regulatory requirements. This can include customer/client modifications, account maintenance, rebookings, and purchased receivables management to ensure accuracy through life of transaction.

Job Responsibility:

Support servicing commercial real estate, construction loans and problem loans
Identify ways to improve loan processing within established procedures
Perform routine administrative, transactional, operational, and customer support tasks
Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Requirements:

6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
At least 6 months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
College graduate, any course
With BPO experience supporting voice, a strong advantage
Experience supporting banking, financial, collections, loan business or account
Applicants must be amenable to work on US shifts and PH holidays

Nice to have:

BPO experience supporting voice
Experience supporting banking, financial, collections, loan business or account

Additional Information:

Job Posted:
June 19, 2025

Expiration:
June 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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