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Capital One Logo Capital One · Banking

Associate, Commercial Loan Servicing Operations (Agency Syndications)

United States, Plano 64700.00 - 73900.00 USD / Year · Job Posted January 04, 2026
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Job Description

Capital One Commercial Core Operations is looking for an experienced candidate to support the growing Commercial Loan Servicing Operations Team. This position supports agent syndicated loans within Corporate Banking, so solid product knowledge is a must. The role includes analytical components related to various loan accruals, manual calculations with ongoing reconciliation and remediation. Strong communication skills and product knowledge are critical to success, as well as working collaboratively with stakeholders to help facilitate ongoing change management.

Job Responsibility

  • Manage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of business
  • Process loan requests (disbursements, pay downs, payments, etc.)
  • interest and exchange rate fixing, interest and fee calculations, billing and liquidations
  • Manage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’s
  • Manage and maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer Hotline
  • Maintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk management
  • Partner with respective business units and other internal teams to align needs and provide operational support
  • Perform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’s
  • Ability to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)
  • Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basis
  • Communicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone
  • Contribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivity

Requirements

  • High School Diploma, GED or equivalent certification
  • At least 1 year of experience in Commercial Loan Closing or Commercial Loan Servicing
  • At least 1 year of experience in Commercial Banking Operations
  • At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
  • Candidates must live within approximately 50 miles of one of the hub locations based in 75024 or 23238

Nice to have

  • Bachelor’s Degree or military experience
  • 2+ years of systems experience in ACBS
  • 2+ years of systems experience in Salesforce
  • 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
  • 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience
  • 2+ years of experience in Commercial Banking Operations

What we offer

  • performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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