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Moderna Logo Moderna · IT - Software Development

Associate CMC Systems Engineer

United States, Norwood Employment contract 89900.00 - 143800.00 USD / Year · Job Posted May 03, 2026
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Job Description

The Associate CMC IT Systems Engineer is the frontline partner for Operations—owning day-to-day user support for manufacturing digital systems. You will triage and resolve incidents, coach users on best practices, and keep production running smoothly in a GMP environment. Primary systems in scope include Syncade (MES), DeltaV (automation/PCS), the PI System (OSI PI), and Building Management System (BMS), with collaboration across adjacent shop-floor technologies and data-historian tools. You will also help grow team capability by mentoring junior engineers and fostering a strong support culture.

Job Responsibility

  • Serve as the first point of contact for shop-floor users
  • diagnose, resolve, and document issues for Syncade, DeltaV, OSI PI, and BMS
  • Perform structured troubleshooting across application, configuration, and basic infrastructure layers
  • escalate effectively when needed
  • Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact
  • Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues
  • Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations
  • Monitor system health and alerts
  • identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions
  • Participate in planned maintenance windows for support validation and post-maintenance checks
  • Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective
  • Mentor junior team members through shadowing, ticket reviews, and feedback on documentation
  • support onboarding and skills development to build a resilient frontline support function

Requirements

  • Bachelor's degree in Information Technology, Engineering, or a related field
  • 3+ years of experience in manufacturing systems support within GMP environments, with hands-on expertise in Syncade, DeltaV, OSI PI, and BMS
  • Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices
  • Demonstrated strength in incident triage, root-cause analysis, and clear written documentation
  • Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions
  • Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship

Nice to have

  • Depth in two or more systems: Syncade, DeltaV, or BMS, with familiarity in their integrations
  • Strong customer-service mindset
  • confident facilitating user training and delivering concise how-to
  • Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices
  • Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives

What we offer

  • Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
  • A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
  • Family planning benefits, including fertility, adoption, and surrogacy support
  • Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
  • Savings and investment opportunities to help you plan for the future
  • Location-specific perks and extras
  • Annual discretionary bonus, other incentive compensation, or equity award
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