Associate Client Success Partner Job at MyTennisLessons (Raleigh)

Senior Client Success Associate

This role supports business objectives by supporting sales and client success te...

Location

United States

Salary:

58400.00 - 105300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
Communication Skills: Must be an effective written and verbal communicator to work cross functionally with internal and external teams
Flexible & Adaptable: Ability to thrive in a dynamic, fast-paced work enviornment
Detail Oriented 'Do-er': Pays attention to small things and can be counted on to deliver
Industry Knowledge: Detailed knowledge of the advertising industry, specifically the digital and programmatic space including digital media metrics and campaign KPIs
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Collaborate with sales and client success team in building RFPs to create comprehensive media plans for existing and potential clients
Partner with the Client Success team to gather assets, set-up campaigns, and monitor campaigns for performance and delivery
Pull DOOH and Mobile reporting, coordinate with internal teams to resolve reporting discrepancies and meet client needs
QA creative files and digital assets for DOOH & Mobile campaigns to ensure creative files and tags meet specs
Provide inventory and pricing guidance in partnership with operations and other stakeholders
Also responsible for other duties/projects as assigned by business management as needed

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off and up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support

Fulltime

Associate Client Success Manager

Associate Client Success Manager (B2B SaaS) at Prompt. Prompt is revolutionizing...

Location

Salary:

65000.00 - 95000.00 USD / Year

Prompt

Expiration Date

Until further notice

Requirements

Must have experience in outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Clinical background and/or licensed rehab therapist
Experience with EMR Systems
Possess strong written and verbal skills
Be tech savvy and comfortable working in a live setting with various softwares
Highly motivated to work in an extremely fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as the team and customer base grow

Job Responsibility

Build a strong relationship with your clients as a strategic and supportive partner
Focus on building loyalty to ensure long-term client success by presenting product information, addressing customer issues and helping the teams implement Prompt Plus and other premium product offerings
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Gain a strong understanding of the ins and outs of a therapy business in order to provide expertise to our clients throughout their onboarding
Lead question/answer webinars with clinical management and staff
Work with support team as tickets are escalated to you to provide specific workflows for clients, and work the support channel per team needs
Lead clients through what to expect from their data transfer so they have clear expectations of the data transfer process
Assist in the onboarding process of new clients
Delegate questions to the Client Experience Team, Billing Success Team, and Customer Success team as appropriate
Collaborate with team members and management in recommending and implementing improvement opportunities

What we offer

Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits

Fulltime

Partner Success Associate

Vestwell is expanding and we’re excited about adding a Partner Success Associate...

Location

United States , Phoenix

Salary:

60000.00 - 70000.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

1 to 3 years experience in a client facing role
Strong commitment to delivering superior service
Ability to collaborate effectively across teams
Open to working in a fast-paced environment
Positive and proactive attitude
Proficiency in Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories
Excellent attention to detail and accuracy

Job Responsibility

Partnering with Partner Success Managers and their top partners to identify new opportunities for value creation
Managing a small book of business consisting of Partner relationships
Supporting the team in meeting our KPIs including repeat business by partners, NPS and Churn
Supporting Success Managers with the scheduling and preparations for Partner business reviews, covering plan status updates, and plan health checks
Partnering with Success Managers and/or partners to conduct education meetings for plan participants
Supporting the creation and maintenance of a comprehensive wiki and knowledge-base for the team
Managing administrative requests from partners, as well as maintaining and updating records within our CRM
Answering the general inbound phone lines, channeling inquiries to the appropriate teams, and ensuring follow up completion
Work closely with product and other internal stakeholders on platform enhancements tied to new legislation, and ongoing quality control
Understand Vestwell's various reporting functionalities to research and provide clarity for Partners when needed

What we offer

Competitive health coverage
Generous vacation offering
Hybrid office policy
Great 401(k) plan

Fulltime

Partner Success Associate

Vestwell is expanding and we’re excited about adding a Partner Success Associate...

Location

United States , New York; Austin; King of Prussia

Salary:

60000.00 - 70000.00 USD / Year

Fin Capital

Expiration Date

Until further notice

Requirements

1 to 3 years experience in a client facing role
Strong commitment to delivering superior service
Ability to collaborate effectively across teams
Open to working in a fast-paced environment
Positive and proactive attitude
Proficiency in Excel/Google Sheets, Word/Google Docs, Adobe Acrobat, and browsing network directories
Excellent attention to detail and accuracy

Job Responsibility

Partnering with Partner Success Managers and their top partners to identify new opportunities for value creation
Managing a small book of business consisting of Partner relationships
Supporting the team in meeting our KPIs including repeat business by partners, NPS and Churn
Supporting Success Managers with the scheduling and preparations for Partner business reviews, covering plan status updates, and plan health checks
Partnering with Success Managers and/or partners to conduct education meetings for plan participants
Supporting the creation and maintenance of a comprehensive wiki and knowledge-base for the team
Managing administrative requests from partners, as well as maintaining and updating records within our CRM
Answering the general inbound phone lines, channeling inquiries to the appropriate teams, and ensuring follow up completion
Work closely with product and other internal stakeholders on platform enhancements tied to new legislation, and ongoing quality control
Understand Vestwell's various reporting functionalities to research and provide clarity for Partners when needed

What we offer

Competitive health coverage
Generous vacation offering
Hybrid office policy
Great 401(k) plan
Eligible to participate in the Company Bonus Pool
Eligible to receive new hire equity in the Company

Fulltime

Associate Client Success Manager

EnergyHub empowers utilities and their customers to create a clean, distributed ...

Location

United States

Salary:

70000.00 - 85000.00 USD / Year

EnergyHub

Expiration Date

Until further notice

Requirements

Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years)
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and foster outstanding client and partner relationships
Good judgment in a business context
Experience and passion for working with a team in a cross-functional, fast paced work environment
Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
A BS or BA degree
At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field

Job Responsibility

Be a Client Success advocate: Be the project manager for program launch tasks and manage multi-faceted programs with device partners, clients and internal teams. Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls.
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets. Creatively problem-solve when difficult situations arise and resolve operational challenges.
Be an effective internal and client facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams.
Be an administrative and project management powerhouse: Seamlessly coordinate and manage communication and logistics around client and subcontractor invoicing processes and related reporting and other tasks as assigned.

What we offer

100% paid medical for employees
401(k) with employer match
casual environment
flexibility to set your own schedule
fully stocked fridge and pantry
free Citi Bike membership
secure bike rack
gym subsidy
paid parental leave
education assistance program

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Associate, Client Service, Media

The Associate is responsible for servicing media clients through the development...

Location

United States , New York

Salary:

64300.00 - 85000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

Bachelor’s degree in market research/marketing or related social science and analytic disciplines
1+ years of professional market research experience preferred with exposure to quantitative methodologies
1+ years of experience in client facing roles and track record of success in client interactions
Basic understanding of digital advertising principles and practices
Strong process and time management skills
capable of prioritizing and delivering against multiple/competing deadlines
prior project management experience preferred
Proficient computer skills in Microsoft office and Google Suite tools, and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and collaborate cross-functionally
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Job Responsibility

Execute advertising campaign effectiveness research studies for some of Kantar’s top brand, agency and media platform clients
Utilize various tools and partners to complete studies from start to finish
Day to day tasks may include leading kick-off calls, study setup, survey design, data analysis, report writing and presentation of results
Manage project timelines and quality, collaborating with client teams and across departments
Lead meetings to scope and kick off new projects as well as to present data results to clients and their ad agencies
Develop actionable media and creative recommendations for future ad campaigns based on measurement results
Perform quality checks to ensure project accuracy and address issues proactively
Continuously seek to improve skills through training and team support
Build understanding of media capabilities and analytic methods
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

Associate, Client Service, Media

The Associate is responsible for servicing media clients through the development...

Location

United States , New York

Salary:

64300.00 - 85000.00 USD / Year

Kantar

Expiration Date

Until further notice

Requirements

Bachelor’s degree in market research/marketing or related social science and analytic disciplines
1+ years of professional market research experience preferred with exposure to quantitative methodologies
1+ years of experience in client facing roles and track record of success in client interactions
Basic understanding of digital advertising principles and practices
Strong process and time management skills
capable of prioritizing and delivering against multiple/competing deadlines
prior project management experience preferred
Proficient computer skills in Microsoft office and Google Suite tools, and ability to master other needed business tools (e.g., data management / cross tab and other proprietary tools)
Strong detail-orientation with ability to manage multiple work streams and collaborate cross-functionally
Excellent communication skills (verbal and written) with ability to use logical reasoning and problem-solving

Job Responsibility

Execute advertising campaign effectiveness research studies for some of Kantar’s top brand, agency and media platform clients
Utilize various tools and partners to complete studies from start to finish
Day to day tasks may include leading kick-off calls, study setup, survey design, data analysis, report writing and presentation of results
Manage project timelines and quality, collaborating with client teams and across departments
Lead meetings to scope and kick off new projects as well as to present data results to clients and their ad agencies
Develop actionable media and creative recommendations for future ad campaigns based on measurement results
Perform quality checks to ensure project accuracy and address issues proactively
Continuously seek to improve skills through training and team support
Build understanding of media capabilities and analytic methods
Exhibit critical thinking, seek process improvements, and foster a positive, inclusive environment

What we offer

Medical plans with comprehensive, affordable coverage for a range of health services
Health Savings Account/FSA
Dental, Vision and benefits to cover unique healthcare needs
Wellness Program
401k with match
Tuition Reimbursement
Commuter benefits
Unlimited PTO

Fulltime

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Associate Client Success Partner

Job Description

Job Responsibility

Requirements

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