Associate Client Success Partner Job at MyTennisLessons (Raleigh)

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Customer Success Coordinator

We are seeking a highly skilled and dedicated Customer Success Coordinator with ...

Location

United Kingdom , London

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

2+ years of experience in corporate housing, global mobility or relocation
1+ year working on housing association requests ( not mandatory )
Comfortable working in a fast-paced and entrepreneurial environment
Ability to work well under pressure and handle high-stress situations with calm and professionalism
Strong problem-solving skills and ability to think on your feet
Self-motivated, proactive and results-driven

Job Responsibility

Manage incoming accommodation requests and present Housing Associations and their clients with personalized housing options through AltoVita's proprietary enterprise software
Reply to client’s enquiries related to housing options and offer thoughtful recommendations in a timely manner
Manage incoming guest arrivals & coordinate check-in instructions, in house assistance and assist with transportation where necessary
Liaising with suppliers and housing associations for any escalations
Build a good relationship with the Housing Association employees, along with other key clients
Support reporting on conversion figures and identify opportunities for improvement
To maintain the positive engagement with hospitality partners (serviced apartments & hotels) and participate in supplier meetings, or trainings to reflect Housing Associations requirements when necessary
To participate in property inspections to gain an in-depth understanding of properties quality, when required
Identify market gaps and collaborate with the Hospitality Growth team to ensure our offering is complete and competitive
Get acquainted with AltoVita's proprietary technology and contribute to product development for hospitality operators across the region

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Dedicated Client Portfolio
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Lead, Client Success

Drive white glove client servicing at a mid-sized actively growing AdTech compan...

Location

United States , New York

Salary:

80000.00 - 90000.00 USD / Year

KERV ai

Expiration Date

Until further notice

Requirements

4+ years of relevant experience within advertising, marketing, or client service roles
Proficient in microsoft office (specifically excel, ppt)
Solution Oriented and Detail Oriented to ensure client details are captured
Comfortable Presenting and Leading Client Calls
Strong understanding of digital and programmatic advertising
Previous experience in planning, buying, and/or managing digital advertising campaigns
Proficiency with ad technology tools, systems, and platforms, including DSPs, DMPs, publisher or agency ad servers, and 3rd party measurement, research, and verification vendors
Strong communication skills- both written and verbal

Job Responsibility

Lead Client/Publisher communication, balancing external needs with internal bandwidth across the Operations organization
Serve as a strategic partner to client/publishers throughout the pre-launch and launch phases of KERV activations, ensuring alignment on goals, timelines, and deliverables
Collaborate closely with client/publisher teams to prepare, optimize, and execute interactive ad experiences using Kerv technology
Coordinate cross-functional efforts to ensure smooth activation workflows, high-quality launch readiness, and successful go-live execution with publishing partners
Act as a trusted resource for publishers by addressing technical needs, troubleshooting issues, and proactively identifying enhancements that improve activation outcomes
Drive upsell and incremental strategy post launch of a client campaign
Stay up to date on industry trends and be able to speak to impacts to KERV business and products
Audit and confirm billing numbers for invoice procurement at the end of each month. Actualize CRM tool accordingly, with assistance from your Client Success Manager
Independently and effectively managing campaigns
Review and refine, as needed client reporting and drive the “Why Kerv” narrative, with support from Client Success Manager

What we offer

Unlimited PTO with a healthy culture of taking time off to recharge so you can bring your best self to work
Competitive compensation packages
Comprehensive health and wellness benefits including modern support services via Bennie, such as a custom app and healthcare concierge to support a simplified benefits experience for our staff
Mental Health Support via Samata Health paid 100% by KERV
401K with company match and 100% vesting on day 1
Unlimited referral bonuses
Flexible working schedules with remote and hybrid opportunities

Fulltime

Associate Creative Director

As an Associate Creative Director, you will be expected to go beyond the brief—d...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Deliver and inspire award-winning work from both yourself and others who work with you, influencing where appropriate a dramatic change through ideas, creativity and the use of interactive media
Lead, direct and manage a cross-disciplinary and culturally diverse set of talents, both internal and external to AKQA to deliver successful solutions and high-quality works to clients on time
Create ground-breaking work that positively impacts our clients, our teams and the world
Foster and line-manage creatives that are eager to grow their craft in art direction, copywriting or design
Learn new skills and stay abreast of technical and digital design developments, and successfully apply them to work practices to help improve processes and procedures
Work with other AKQA network creatives collaboratively on joint initiatives
Work closely with the strategy teams to shape briefs that empower our teams to deliver work that pushes our client's brand to the forefront of their global audience's minds
Extensive hands-on experience in client work within Japan, with the ability to communicate effectively with both team members and clients in both Japanese and English

Job Responsibility

Contributes to strategic development of a well-defined creative brief and any additional briefing documents, speaking with the client directly when necessary
Listens to and responds to a brief, understanding where/if there are gaps
Knows what questions to ask during the briefing session in order to act upon it
Understands how to respond to a brief
Leads by example to consistently inspire creative colleagues to originate world- class, pioneering ideas that conceptualize world-class solutions
Generates useful, usable ideas across all existing and emerging digital platforms
Continually develops practices and processes to inspire, innovate and harness new ways of thinking
Creatively leads new business pitches
Responsible for crisp ideas and creative workflow
effective and dynamic storyteller for oral pitch presentation

Associate Creative Director

AKQA is a creative agency that transforms strategic insights into beautiful conc...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Deliver and inspire award-winning work from both yourself and others who work with you, influencing where appropriate a dramatic change through ideas, creativity and the use of interactive media
Lead, direct and manage a cross-disciplinary and culturally diverse set of talents, both internal and external to AKQA to deliver successful solutions and high-quality works to clients on time
Create ground-breaking work that positively impacts our clients, our teams and the world
Foster and line-manage creatives that are eager to grow their craft in art direction, copywriting or design
Learn new skills and stay abreast of technical and digital design developments, and successfully apply them to work practices to help improve processes and procedures
Work with other AKQA network creatives collaboratively on joint initiatives
Work closely with the strategy teams to shape briefs that empower our teams to deliver work that pushes our client's brand to the forefront of their global audience's minds
Extensive hands-on experience in client work within Japan, with the ability to communicate effectively with both team members and clients in both Japanese and English

Job Responsibility

Contributes to strategic development of a well-defined creative brief and any additional briefing documents, speaking with the client directly when necessary
Listens to and responds to a brief, understanding where/if there are gaps
Knows what questions to ask during the briefing session in order to act upon it
Understands how to respond to a brief
Leads by example to consistently inspire creative colleagues to originate world- class, pioneering ideas that conceptualize world-class solutions
Generates useful, usable ideas across all existing and emerging digital platforms
Continually develops practices and processes to inspire, innovate and harness new ways of thinking
Creatively leads new business pitches
Responsible for crisp ideas and creative workflow
effective and dynamic storyteller for oral pitch presentation

Associate Creative Director

AKQA is a creative agency that transforms strategic insights into beautiful conc...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Deliver and inspire award-winning work from both yourself and others who work with you, influencing where appropriate a dramatic change through ideas, creativity and the use of interactive media
Lead, direct and manage a cross-disciplinary and culturally diverse set of talents, both internal and external to AKQA to deliver successful solutions and high-quality works to clients on time
Create ground-breaking work that positively impacts our clients, our teams and the world
Foster and line-manage creatives that are eager to grow their craft in art direction, copywriting or design
Learn new skills and stay abreast of technical and digital design developments, and successfully apply them to work practices to help improve processes and procedures
Work with other AKQA network creatives collaboratively on joint initiatives
Work closely with the strategy teams to shape briefs that empower our teams to deliver work that pushes our client's brand to the forefront of their global audience's minds
Extensive hands-on experience in client work within Japan, with the ability to communicate effectively with both team members and clients in both Japanese and English

Job Responsibility

Contributes to strategic development of a well-defined creative brief and any additional briefing documents, speaking with the client directly when necessary
Listens to and responds to a brief, understanding where/if there are gaps
Knows what questions to ask during the briefing session in order to act upon it
Understands how to respond to a brief
Leads by example to consistently inspire creative colleagues to originate world- class, pioneering ideas that conceptualize world-class solutions
Generates useful, usable ideas across all existing and emerging digital platforms
Continually develops practices and processes to inspire, innovate and harness new ways of thinking
Creatively leads new business pitches
Responsible for crisp ideas and creative workflow
effective and dynamic storyteller for oral pitch presentation

Associate Creative Director

AKQA is a creative agency that transforms strategic insights into beautiful conc...

Location

Japan , Tokyo

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Extensive hands-on experience in client work within Japan
Ability to communicate effectively in both Japanese and English
Experience leading, directing and managing cross-disciplinary and culturally diverse talents
Experience fostering and line-managing creatives in art direction, copywriting or design
Experience working with strategy teams to shape briefs
Experience in new business development and pitch presentations
Experience successfully managing multiple suppliers, partners and clients

Job Responsibility

Deliver and inspire award-winning work
Lead, direct and manage cross-disciplinary teams
Create ground-breaking work that positively impacts clients, teams and the world
Foster and line-manage creatives
Learn new skills and stay abreast of technical and digital design developments
Work collaboratively with other AKQA network creatives
Work with strategy teams to shape briefs
Contribute to strategic development of creative briefs
Lead idea generation across digital platforms
Creatively lead new business pitches

Fulltime

Associate Client Success Partner

MyTennisLessons

Location:
United States , Raleigh

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Associate Client Success Partner

Associate Manager, Client Success

Customer Success Associate

Customer Success Coordinator

Lead, Client Success

Associate Creative Director

Associate Creative Director

Associate Creative Director

Associate Creative Director

Associate Client Success Partner

MyTennisLessons

Location:United States , Raleigh

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 10, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Associate Client Success Partner

Associate Manager, Client Success

Customer Success Associate

Customer Success Coordinator

Lead, Client Success

Associate Creative Director

Associate Creative Director

Associate Creative Director

Associate Creative Director

Location:
United States , Raleigh

Category:
IT - Administration

Contract Type:
Not provided

Job Posted:
December 10, 2025