Associate Client Success Manager

• Be a Client Success advocate: Be the project manager for program launch tasks and manage multi-faceted programs with device partners, clients and internal teams. Ensure account activities are executed in a timely fashion in accordance with established standard operating procedure for the accounts you are supporting and assist client success team members in day-to-day tasks and ad hoc projects including taking notes during onboarding and client calls.
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and ultimately guide them through key decisions to design programs that support these targets. Creatively problem-solve when difficult situations arise and resolve operational challenges.
• Be an effective internal and client facing communicator and storyteller: Prepare recurring client reports, analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
• Be a product and service expert: Develop a comprehensive knowledge of demand management, DERs (distributed energy resources), and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, contribute to shaping program design and provide training to client program teams.
• Be an administrative and project management powerhouse: Seamlessly coordinate and manage communication and logistics around client and subcontractor invoicing processes and related reporting and other tasks as assigned.

• Excellent written and verbal communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
• Demonstrated success working directly with clients, preferably having interfaced with or managed the same clients over an extended period of time (min. 2 years)
• Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and foster outstanding client and partner relationships
• Good judgment in a business context
• Experience and passion for working with a team in a cross-functional, fast paced work environment
• Experience managing multiple high-priority projects and the ability to proactively follow up on tasks and projects
• A BS or BA degree
• At least 2-3 years of professional experience in technology services or customer success with a strong preference for experience within a SaaS or enterprise software-related field
• Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech/climate tech) preferred
• The ideal candidate will be based in Los Angeles or California. Candidates in western states (UT, NV, WA, and OR will also be considered).
• Please note: we will not consider candidates that are based out of other states
• Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Experience working in or with renewable energy, utilities, grid services or adjacent industries (cleantech/climate tech) preferred

• 100% paid medical for employees
• 401(k) with employer match
• casual environment
• flexibility to set your own schedule
• fully stocked fridge and pantry
• free Citi Bike membership
• secure bike rack
• gym subsidy
• paid parental leave
• education assistance program