Associate Client Service Consultant

• Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objective
• Answer, as appropriate, inquiries and facilitate resolution of issues raised
• Work as an effective member of a team from a variety of departments within the company
• Handle escalations pertaining to unresolved cases
• Maintain a positive rapport with customers while discussing or resolving problem situations
• Troubleshoot appropriately to identify root cause of the issue
• Participate in the development of departmental goals and objectives, and identify opportunities for process improvement
• Effective probing skills to elicit customer information
• Ability to translate user-oriented language into technical information
• Track and document requests and ensure proper notation of customer problems or issues
• Document problems and solutions to train lower-level support on how to properly address customer or product problems

• Bachelor's Degree, preferably in Healthcare or Banking and Finance
• Minimum 3+ year of experience
• Excellent Communication Skills
• Able to work on a shifting schedule

competitive total rewards package, including holidays, vacation, and medical, disability and life insurance