Associate Client Manager - Fixed Term Contract Job at NTT DATA (Nairobi)

Job Description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As an Associate Client Manager at NTT DATA, you'll immerse yourself in the dynamic world of client management and sales. Starting as an entry-level subject matter expert, you'll have the opportunity to learn and grow. Your primary role will be to support our Client Management team in managing and expanding client relationships. This role focuses on driving expansion and renewals across all solutions within your assigned accounts.

Job Responsibility

Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment
Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunistic HVS opportunities
Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by assisting with the commercial agreement for each client
Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization
Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels
Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company
Effectively articulates how the company can add value through our services and solutions, with a focus on HVS offerings
Under supervision, influences and works closely with vendors to achieve required results
Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast
Develops open and effective channels of communication in with each client within the assigned account
Assists with revenue growth by inspiring clients to procure additional services
Becomes the reliable point of contact for clients that is required to establish a strong business relationship
Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation
Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability
Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost

Requirements

A Bachelor’s degree in Information Technology, Commerce, or an equivalent qualification in business or a sales-related field is required
Entry level experience working as part of a sales team in a fast-paced environment
Entry level experience in a sales environment and/or customer service role
Entry level experience in the IT or professional services industry with a focus on business development and/or sales
Relevant experience gained in an inside sales / tele sales environment is advantageous
Some experience working with Salesforce.com contact platform
Some experience in marketing or advertising would be advantageous
6 months working experience is preferable

Nice to have

Relevant vendor certifications
Relevant experience gained in an inside sales / tele sales environment
Some experience in marketing or advertising

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Associate Client Manager - Fixed Term Contract

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