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Associate Claims Technician - Data Administration

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Sentry

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Location:
United States , Stevens Point

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

You’ll provide administrative and operational support for the claims department, handling mail and data entry. You’ll assist internal customers, vendors, and technical staff. As an Associate Claims Technician - Data Administration, you'll provide basic administrative and operational support for the claims department, which includes identification and routing of mail, returning of misrouted or unidentified mail, data entry, and monitoring work queues. You'll work with internal customers, vendors, attorneys, adjusters, and others to help resolve issues and provide administrative support to technical staff. This position will be located at our Stevens Point, WI office following the hybrid work model and is NOT available for remote work.

Job Responsibility:

  • Scan, route, and classify incoming mail for all claims lines of business and monitor electronic queues to ensure claims staff receive appropriate materials and documents
  • Research incoming documents to identify existing claims, accounts, new losses, and misrouted mail
  • Coordinate incoming and outgoing mail as necessary
  • Perform data entry and verification of workers compensation medical billing for processing
  • Coordinate with internal customers, vendors, attorneys, adjusters, and others to resolve issues
  • Develop knowledge of jurisdictional requirements and best practices within assigned department, ensuring all tasks are completed effectively to meet compliance standards
  • Provide administrative support to technical staff by creating documents and forms, reviewing their incoming mail, sending their correspondence, and auditing internal storage logs
  • Distribute claims legal documentation according to established procedures
  • Maintain claims participants tax ID information in applicable claims systems
  • Maintain physical storage of vehicle titles and other related documentation along with handling of outgoing mail to support the salvage team
  • Occasionally contact customers/accounts, claimants, medical providers, attorneys, body shops, and internal claims staff to gather more information regarding mail
  • Perform other job-related duties as assigned from time to time

Requirements:

  • High School Diploma or equivalent work experience
  • Customer service experience preferred
What we offer:
  • Scheduled Hybrid work model (Monday and Friday work from home if you choose to, Tuesday through Thursday work in office)
  • In-office workspace and materials for home office
  • Laptop
  • Equipment for home office
  • Meal Subsidy
  • 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting
  • Sentry University (SentryU) and Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave
  • Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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