Associate Claims Representative Liability-West Jobs

Sentry

Location:
United States, Nashville, TN ▼
Davenport, IA
Madison, WI
Stevens Point, WI
El Paso, TX

Category:
Insurance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Take charge as a Claims Adjuster at The General, handling NSA claim investigations, liability decisions, and settlement negotiations for customers in the MTN/PST region.

Job Responsibility:

Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim

Requirements:

Bachelor's degree or equivalent work experience
Ability to obtain and maintain state specific property and casualty claims licensing as required
Previous experience working with Auto Liability Claims strongly preferred
Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
Demonstrated experience handling moderately complex claims, or other equivalent experience
Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
Demonstrated experience providing customer-driven solutions, support, or service

What we offer:

401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
Generous Paid-Time Off plan
Volunteer-Time off
Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
Well-being and Employee Assistance programs
Sentry Foundation gift matching program

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Associate Claims Representative Liability-West