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Associate Claims Representative Liability-West

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Sentry

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Location:
United States , Nashville, TN ▼

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Category:
Insurance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Take charge as a Claims Adjuster at The General, handling NSA claim investigations, liability decisions, and settlement negotiations for customers in the MTN/PST region.

Job Responsibility:

  • Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, the ongoing claim status, and decisions, including the reasoning behind them
  • Verify coverage and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim
  • Investigative claims by taking and reviewing recorded statements from involved parties and witnesses, reviewing policy reports and other pertinent evidence
  • Apply knowledge to evaluate claims exposure appropriately, establishing timely reserves
  • Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim

Requirements:

  • Bachelor's degree or equivalent work experience
  • Ability to obtain and maintain state specific property and casualty claims licensing as required
  • Previous experience working with Auto Liability Claims strongly preferred
  • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge
  • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge
  • Demonstrated experience handling moderately complex claims, or other equivalent experience
  • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience
  • Demonstrated experience providing customer-driven solutions, support, or service
What we offer:
  • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting
  • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
  • Generous Paid-Time Off plan
  • Volunteer-Time off
  • Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits
  • Well-being and Employee Assistance programs
  • Sentry Foundation gift matching program

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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