Associate Claims Analyst

• Independently manage assigned claims throughout the claim lifecycle
• Analyze and process product liability claims
• Evaluate claims for validity and proper valuation
• Collaborate with technical experts to execute product testing
• Validate cause of claim against known or unknown defects and review findings with FBIN technical experts
• Open VOC or CAPA requests as necessary
• Develop strategies to manage claims to an appropriate and timely resolution
• Negotiate claim settlements up to designated authority level
• Close and process claims in a timely fashion
• Receive claims through various channels including phone, email, mail, worklist or the contact center
• Open claims by creating tickets within the claims management system while ensuring accurate and detailed documentation
• Communicate with claimants to gather information including photographs, statements, and evidence
• Regularly communicate with external stakeholders including insurers, attorneys, sales reps, builders, plumbers, retailers, wholesalers, and consumers
• Receive, process, and store evidence
• Support team and cross functional projects and continuous improvement efforts
• Monitor claim trends to mitigate future risk
• Travel to customer sites to support claims-related activities as necessary

• 5+ years of experience in claims management
• Excellent written and verbal communication skills for interacting with all levels of staff, customers, suppliers, and operations
• Proficient in processing and communication tools: SAP, Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Teams, and internet navigation
• Ability to manage multiple tasks and priorities in fast paced, changing environment
• Ability to travel up to 10%

Bachelor’s Degree

• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits
• adoption benefits
• more
• numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates