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As a Associate CAS Content Coordinator at Bazaarvoice, you will work directly with brands participating in our consumer generated content (CGC) programs, including sampling. You’ll provide customer support and strategic guidance to help our customers achieve their CGC goals. Your goal will be to generate high customer satisfaction, while helping customers complete their tasks quickly and efficiently. You’ll work closely with team members in the US and Europe.
Job Responsibility:
Main POC for brands in content generation programs
Report on review collection and display
Conduct webinars and document instructions for clients
Work directly with brands participating in consumer generated content (CGC) programs, including sampling
Provide customer support and strategic guidance to help customers achieve their CGC goals
Help customers with tasks such as product selection, shipping and fulfillment
Handle escalations
Collaborate with internal teams to troubleshoot and resolve complex client issues efficiently
Requirements:
Fluent in English
Strong communication skills, both verbal and written
Demonstrated success in customer-facing role, order fulfillment, or handling a client portfolio
Ability to perform a wide variety of tasks in a fast-paced environment
Advanced Excel skills preferred
Project management and SaaS customer service experience a plus
Nice to have:
Advanced Excel skills
Project management and SaaS customer service experience
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