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The Associate Business Analyst role is an entry level subject matter expert, responsible for learning the skills to work with internal and external clients to determine requirements and to define solutions to address business, process and systems problems, and improvements in the organization. Working under general supervision, this role acts as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.
Job Responsibility:
Acts as a bridge between the business problems and the technology solutions
Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology
Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change
Delivers business projects in line with sponsor requirements and enterprise architecture
Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment
Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training
Assists with the resolution of issues pertaining to the service
Adheres to and follow the relevant development and support processes
Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues
Takes responsibility for delivery of project elements under relevant guidance and supervision
Requirements:
Bachelor’s degree or equivalent in Business or Information Technology or a related field
Project management certification would be advantageous
Professional in Business Analysis certification is preferred
IIBA Membership required
Relevant technology certification(s) required, such as ITIL
Basic experience as a Business Analyst gained within a technology services environment
Basic experience as a system administrator or developer would be advantageous
Basic experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Basic experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems
Some understanding of business practices and processes
Team player who displays good client service orientation with well-developed administrative and organization skills
Some expertise in specific systems, processes and technologies that they will be required to analyze
Meticulous attention to detail whilst working under pressure
Good verbal and written communication skills
Ability to listen empathetically
Ability to build rapport and engage effectively with a variety of stakeholders
Some knowledge of project management methodology
Developing analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
Working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Nice to have:
Project management certification
Professional in Business Analysis certification
Basic experience as a system administrator or developer
Some understanding of systems generally used in a services organization, for example, ServiceNow, Siebel, Remedy, SAP, EMS