Associate Business Analyst, HSBC

HSBC

Location:
Malaysia, Kuala Lumpur

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Associate Business Analyst role at HSBC involves working with Global Change Delivery (GCD) teams to manage requirements, design processes, and implement changes while delivering measurable benefits. Responsibilities include stakeholder management, requirements gathering, change planning, implementation readiness, and reengineering processes to meet HSBC standards and goals. Ideal candidates must have excellent problem-solving skills, experience in business reengineering and design, and the ability to collaborate effectively in a global team environment.

Job Responsibility:

Employs an improvement mindset to identify and define issues or problems that are less obvious
participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve
Uses systemic thinking and creativity in devising solution options
Evaluates relative costs, benefits and obstacles of potential solutions before implementing
Articulates or translates complex information in clear, meaningful and structured way to suit audience
Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward
Questions small-scale business decisions that do not demonstrate alignment to the Group’s commercial strategy
Anticipates issues and risks and acts to mitigate these quickly
handles any unforeseen roadblocks swiftly and effectively
Thinks ahead to identify potential risks to service or performance and deals with them proactively
effectively manages review processes to identify quality issues early
Builds effective working relationships with analysis and design teams in our delivery partners and works well with external.

Requirements:

Fluent (reading, writing, speaking) in Mandarin and Cantonese are preferred because the role requires candidates to interact with Mandarin-Cantonese speaking clients
Good understanding of Global Change Delivery Business Transformation Frameworks and best practice techniques
A thorough understanding of the purpose, values, culture and fundamentals of Global Change Delivery
Outstanding understanding of HSBC Group structures, processes and objectives
Very strong knowledge of the external environment –regulatory, political, competitors etc
Basic Business reengineering knowledge
Business analysis, requirements gathering and design techniques
Change management and implementation management techniques and approaches.

Nice to have:

Proven track record as an outstanding analyst, consultant and/or project manager
Overall financial services industry knowledge with specific functional expertise
Extensive experience gathering requirements and conducting design activity, with a mix of business, operations and technology focused projects
Exposure to business case development and a sound understanding of how design enablers underpin business benefits
Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc)
Effective communication, inter-personal and negotiating skills
Excellent decision making and problem solving ability
Sound judgmental skills to identify and resolve problems
Experience of managing resources using appropriate communication, delegation and planning skills
Ability to motivate and lead people, employing appropriate management styles
Proven ability to work across regions whilst maintaining a global perspective
Proven ability to work with senior stakeholders and business sponsor.

Additional Information:

Job Posted:
September 17, 2025

Expiration:
October 26, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Associate Business Analyst