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Wells Fargo is seeking an Associate Branch Manager (SAFE) for National Branch Network as part of the Consumer, Small and Business Banking division. Associate Branch managers are responsible for leading, managing and developing a diverse team of high-performing direct reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes. Successful branch managers are able to lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth of the business, while also leading accountability for operational excellence. This involves executing policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for the branch. As an Associate Branch Manager, you will also have the opportunity to directly meet customer needs by assisting with transactions, as needed, allowing you to serve as a role model to your team in delivering an exceptional customer experience focused on building relationships.
Job Responsibility:
Lead, manage and develop a diverse team of high-performing direct reports
Create a culture that fosters engagement and generates commitment and accountability to business outcomes
Lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth of the business
Lead accountability for operational excellence
Execute policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures
Manage the allocation of people and financial resources for the branch
Directly meet customer needs by assisting with transactions, as needed
Serve as a role model to your team in delivering an exceptional customer experience focused on building relationships
Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business
Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives
Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience
Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience
Responsible for selection, evaluation, and development of staff
Requirements:
2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Nice to have:
Leadership experience including coaching, training, developing, inspiring, and building a high performing team where adaptability, collaboration, and accountability to performance are critical to success
Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives
Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment
Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers
Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business
Experience building and maintaining effective relationships with customers, internal partners and within the community
Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention
Ability to interact with integrity and professionalism with customers and employees
Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking
Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting
What we offer:
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance